Forum Discussion

MitchWade's avatar
MitchWade
Community Member
6 years ago

Rise 360 stuck in processing

Rise 360 is stuck processing an image change from content library.  I hit cancel with no result.  Tried closing and opening still stuck.  Any advice would be appreciated.  

32 Replies

  • MarkVanHare's avatar
    MarkVanHare
    Community Member

    I am having issues in Rise 360.  I see that there have been some time out issues happening 1-26-22 but the update said it is working normally.  In addition experiencing the time outs, I am no able to upload an MP4 media in to a course.  The processing circle just keeps spinning.  I have tried to cancel and reload many times.  my file is under the 5MG size.  do you have any idea why this is not working.  I am under a deadline to develop this program. 

    • hazelB's avatar
      hazelB
      Staff

      Hi Mark! Are you still encountering this issue? If yes, does it happen in all your browsers or just a specific one?