Forum Discussion

JanGorospe's avatar
JanGorospe
Community Member
2 years ago

RISE 360 Translation is stuck

XLIFF is not responding and it has been in a spin cycle for over 1 hour. Please advise.

Thank you,

Rise 360
  • hazelB's avatar
    hazelB
    Staff
    2 years ago

    Hi Jan! 

    I understand that Rise keeps spinning when you add a translation file. 

    Please try these troubleshooting tips:

    -Make sure you are using a supported browser and your browser is updated.

    -Please access Rise in Incognito or InPrivate window (Windows: Press Ctrl + Shift + n. Mac: Press ⌘ + Shift + n) then try to add the XLIFF file. Do you still get the same issue when in Incognito?

    If you're still encountering this issue after doing these steps, please open a case with us here, so that one of our technical support engineers can assist you.