Forum Discussion
LindsayCassel-3
3 months agoCommunity Member
Rise 360 Video Upload Processing Error
We have a deadline to launch a course today and when trying to upload a video to our course in Rise 360, we are receiving the 'Processing Failed. Please check the file and try again. message.' We hav...
AlyssaKaszycki
3 months agoCommunity Member
BTW my support ticket person said they are investigating the bug but in the meantime suggested I try uploading audio/video files with no spaces in the file name (i.e. file name "Module1Audio" instead of "Module 1 Audio" and that workaround did work for me.