Forum Discussion

LindsayCassel-3's avatar
LindsayCassel-3
Community Member
2 years ago

Rise 360 Video Upload Processing Error

We have a deadline to launch a course today and when trying to upload a video to our course in Rise 360, we are receiving the 'Processing Failed. Please check the file and try again. message.' We hav...
rise 360
KelseyYale-7838's avatar
KelseyYale-7838
Community Member
12 months ago

We are just getting a straight Error message half the time and the processing error other times.

 

  • EricSantos's avatar
    EricSantos
    Staff
    12 months ago

    Hi Kelsey,

    Thank you for reaching out to our support team via a support case. I see that my colleague, McGem, has suggested possible solutions such as checking network stability, testing on a different network, and saving locally.

    I encourage you to continue troubleshooting with him until we find a resolution.

    Let's continue the conversation in your support case, but I'm happy to assist further as needed!