Forum Discussion
Rise 360 Video Upload Processing Error
We have a deadline to launch a course today and when trying to upload a video to our course in Rise 360, we are receiving the 'Processing Failed. Please check the file and try again. message.' We hav...
Looks like I'm having the same issue. Any resolution?
Hello calmazan,
Sorry to hear that you ran into this issue. I did a test to see if there are any issues with this functionality, and I can confirm that I could upload a video file to a Rise 360 video block without encountering any delays or errors. Since the issue appears isolated, I'd like to ask a few questions to clarify your experience.
- Are you unable to upload any video file? Or is the behavior specific to one video file you are trying to upload? If the problem is file-specific, please share a copy of your video file here or privately by opening a support case so we can test it. We'll delete it when we're done!
- If all uploads are affected, please check with your IT team if all the endpoints listed in this article have been added to your network's allowlist.
Looking forward to hearing from you!
