Forum Discussion
Rise blank screen issue
Hi All, I have a client who is having an issue when re-visiting a Rise course. It works perfectly and as expected when testing in SCORM cloud. Oddly the course launches fine but on re-visit they...
I am experiencing this issue currently. I have a couple of Rise presentations I've loaded into a course prior to going live with students. After uploading a new version of the lesson, it shows either a blank page or any of the previously viewed graphics (such as the cover photo) do not show. Same thing for one Storyline uploaded to this course.
Using Agilix Buzz LMS
angular 9.0.2
Buzz 3.0.176
Chrome 81.0.4044.138
xli 2020.05.27.4534
Hi, Nicole. We would like to find out more about the blank page you're seeing. Even if the suspend data doesn't match in the new version, your course should start from the beginning, rather than display a blank page.
If you're willing, please click here to share some detail with my team. It would be great if you can describe:
- What is the scope of your edits to your existing course? For example, are you adding new lessons and content? Are you simply editing text and media? Are you changing completion or reporting details?
- How do you upload the new version to your LMS? Is there an option to update an existing course?
- When you upload a new version, do you have the option in your LMS to clear the existing suspend data for users who have already started the last version of the course? Do you clear it?
