Forum Discussion
Rise blank screen issue
Hi All, I have a client who is having an issue when re-visiting a Rise course. It works perfectly and as expected when testing in SCORM cloud. Oddly the course launches fine but on re-visit they...
I've been following this thread and also a similar one on Rise showing blank screens on updates and I'm worried the bug is back - well at least for me!
Last week I had to update some content within an existing Rise course which up to this point had been running with no issues through our LMS. Since the update, any users who had previously launched the course we presented with a blank screen if they tried to re-launch it. New users could launch the content, go all the way through it and close it. However, it wouldn't record any completion data and sat in in a learners history as not started. If they then tried to re-launch it, they got the blank screen. My content update mentioned above was just changing a few words within one page. The structure of the course had not changed at all.
Then as a further test i created a new Rise course with nothing but a heading, introductory text, an image and some summary text. I uploaded this to our LMS and as before, it launched and ran first time (but with no completion data passed back) and then second time showed me a blank screen. There were no content updates to this, so there's no suspend data issue or anything to do with the structure changing.
This seems like an intermittent issue that has resurfaced. Can Articulate advise please.
I just experienced the same thing.
Republished a course that had minor content changes.
Existing learners now get a blank screen.
Oddly, I republished several courses last week all with the same type of changes and they all work.
Only the one I republished yesterday is having this issue.
