Forum Discussion

chrisridley's avatar
chrisridley
Community Member
7 years ago

Rise blank screen issue

Hi All, I have a client who is having an issue when re-visiting a Rise course. It works perfectly and as expected when testing in SCORM cloud. Oddly the course launches fine but on re-visit they...
rise 360
cvsankarsdesign's avatar
cvsankarsdesign
Community Member
4 years ago

I still have this issue. I ended up deleting the SCORM activity in Moodle and publishing it again. I think that this situation is just stupid. Most teams just want to make the content updates in RISE and replace the SCORMs on their LMS. 

  • Renz_Sevilla's avatar
    Renz_Sevilla
    Staff
    4 years ago

    Hi Candice! Sorry to hear you had some trouble updating your course on your LMS. 

    We'd like to take a look at your course file and help if you're still experiencing this on Moodle. Could you please open a case and submit the files at this link?

    • MichelleKotulsk's avatar
      MichelleKotulsk
      Community Member
      3 years ago

      We are still having this issue on Moodle, I have a ticket and I was told "reboot your machine" "clear your cache", This is way bigger than an "reboot".

      • KarlMuller's avatar
        KarlMuller
        Community Member
        3 years ago

        Hi Michelle,

        Did you change the course structure by adding new Rise Lessons or delete existing ones?

        Or was it just simple text changes with no changes to the course structure?

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