Forum Discussion
Rise blank screen issue
Hi All, I have a client who is having an issue when re-visiting a Rise course. It works perfectly and as expected when testing in SCORM cloud. Oddly the course launches fine but on re-visit they...
Hello all
We are also having this issue, on multiple browsers, but only with some colleagues.
It is a fresh course on LMS with no revisions.
Issues on Chrome, Edge and IE.
Any ideas please?
Many thanks
Hi Chris! If this is happening on a brand new course that didn't overwrite the spot of an old course, could you please share a copy of this file with us?
Please note the exact browser version numbers where this is happening for your colleagues. You can submit the published Rise course files here.
Hello Renz,
I've been following this thread and it looks like no one from Articulate has responded in a while, hence I'm replying directly to you. I just loaded a new RISE module to our LMS (Successfactors) in hopes that this issue had been fixed, and just like the others, it opens to a blank screen. Can you recommend specific settings, etc. for using Chrome to run the modules. If not, is there an easy way to convert RISE to Storyline or another elearning platform? Thank you for any help that you can provide.
Hello
I've experienced this issue on multiple occasions using different LMS systems.
Did you replace the existing file with a completely new one? Or did you update the original file?Both. I've worked through every troubleshooting suggestion here, and I submitted a ticket. The only "fix" is to ask learners to open the courses in incognito mode in Chrome. This seems to work. Interestingly, some learners can get them to work, but most can't.
