Forum Discussion
Rise blank screen issue
Hi All, I have a client who is having an issue when re-visiting a Rise course. It works perfectly and as expected when testing in SCORM cloud. Oddly the course launches fine but on re-visit they...
I'm currently experiencing this exact problem, I have a rise module that I have updated, loaded back on to the LMS and users who have never completed the module before now get a grey screen. I can't replicate the problem, I've tried on multiple devices and browsers and it works every time for me. I have about 4000 people that have done the module and it worked fine, until I uploaded a new version with some edits, nothing else changed with it.
This is getting very frustrating in trying to manage and solve a problem that shouldn't be a problem.
Are there any other solutions for this, I am working remotely and my users are spread across europe so supporting them is getting quite difficult.
Hi David! Sorry to hear you are experiencing this.
Some learners would see a blank page upon resuming a course you've updated in your LMS. You can choose to reset learner progress when they launch a course. Click here for more information.
If that still doesn't work please open a case with us here.
