Forum Discussion
Rise blank screen issue
Hi All, I have a client who is having an issue when re-visiting a Rise course. It works perfectly and as expected when testing in SCORM cloud. Oddly the course launches fine but on re-visit they...
Hi Candice! Sorry to hear you had some trouble updating your course on your LMS.
We'd like to take a look at your course file and help if you're still experiencing this on Moodle. Could you please open a case and submit the files at this link?
We are still having this issue on Moodle, I have a ticket and I was told "reboot your machine" "clear your cache", This is way bigger than an "reboot".
Hi Michelle,
Did you change the course structure by adding new Rise Lessons or delete existing ones?
Or was it just simple text changes with no changes to the course structure?
Nope! Minor text edits. No added/removed sections or pages.
Hi Michelle. Sorry you are experiencing this issue. I took a peek at your case and I can see that our technical support engineer sent you an update.
