Forum Discussion

chrisridley's avatar
chrisridley
Community Member
7 years ago

Rise blank screen issue

Hi All, I have a client who is having an issue when re-visiting a Rise course. It works perfectly and as expected when testing in SCORM cloud. Oddly the course launches fine but on re-visit they...
rise 360
TomWhite-c03a2e's avatar
TomWhite-c03a2e
Community Member

Hello 
We are receiving queries from customers that are experiencing the blank screen when the revisit the course.
Reading the thread the issue seems to with the SCORM driver, can I please ask for the best solution for this while the fix the drivers is being investigated. 

May we ask is there a time frame for when a fix will be released.

GrenForonda's avatar
GrenForonda
Staff
3 years ago

Hi Tom! Did you choose to reset learner progress when they relaunch a course, as discussed here? If learners still see a blank screen despite this setting, please open a case with us here so we can look into this issue closely.

  • TomWhite-c03a2e's avatar
    TomWhite-c03a2e
    Community Member
    2 years ago

    Hi Gren 
    Resetting the learners progress is an option but not ideal, we have found that versioning control is tbe best option within the LMS. Is there another possible soultion that Articulate could assist with.