Forum Discussion
chrisridley
7 years agoCommunity Member
Rise blank screen issue
Hi All, I have a client who is having an issue when re-visiting a Rise course. It works perfectly and as expected when testing in SCORM cloud. Oddly the course launches fine but on re-visit they...
MichaelGetz
3 years agoCommunity Member
Hi all,
I posted a solution to this issue that requires a simple edit to a function in the "scormdriver.js" file in the published Rise package on this thread:
https://community.articulate.com/discussions/rise-360/blank-screen-after-update?page=4
Making this fix whenever you update a course will not not delete learners' progress. What it does to eliminate the blank page on restart issue is that it does not load the bookmark on restart - the screen/page where the user left the previous session. So it always launches the course at the opening screen, but the lesson/topic progress markers in the left-side menu and all learner progress are retained.
Hopefully Articulate will build a similar solution into Rise ASAP.