Forum Discussion
Rise blank screen issue
Hi All, I have a client who is having an issue when re-visiting a Rise course. It works perfectly and as expected when testing in SCORM cloud. Oddly the course launches fine but on re-visit they...
After three years supporting the blank page in SCORMs in a randomly issue I think the origin could be the SCORM module copies. In my customer case, the customer duplicate a course with lots of SCORMs several times during the year (30 or more). I think there is something wrong in the SCORMs copies which make possible the blank page in a randomly way.
My suspects are focus in the code ofuscation made by Rise... I can't see more ahead, but the issue affected my customer in the worst way. Any advance on this?
Hi David!
So sorry for the trouble! We've found this is only occurring with specific Learning Management Systems. Which one are you using?
As for the bug, we still have this logged as a bug with our team and it's not currently on our roadmap yet.
With blackboard learn
Thanks for your reply, David! Could I have you connect with us in a case so we can look at your Rise project and conduct some tests with it? Blackboard Learn is not one of the LMSs we're monitoring with the open bug. I see that your case with us was from two years ago, and there might have been changes with Rise and Blackboard Learn LMS that may have contributed to the issue.
We'll reach out soon after we hear from you!
I'm interested in what you found out about this - we also have Blackboard Learn (Ultra Base Nav) with Original courses and it seems like the frequency of "blank" SCORM objects loading has increased. Should I also submit a case? The issue is it's very random - an object could work for one student, but not anothwe.
