Forum Discussion

emmanuellemalag's avatar
emmanuellemalag
Community Member
5 months ago

Rise content "something went wrong " while publishing

Hi team, 

I face the issue of content not publishing in Rise. When I try to publish in LMS or for review ( as a new version not a new content ) , I face the issue that something went wrong since this morning. May I kindly ask for help ? I restarted my browser but it is still not working :(

rise 360
  • ChanceHunter-e1's avatar
    ChanceHunter-e1
    Community Member
    5 months ago

    I had the same issue this morning. I restarted my computer, and then on the second or third try it worked. Must be some sort of a server hiccup?

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    5 months ago

    Hello Emmanuelle,

    Sorry to hear that you ran into this issue. 

    Can I ask if republishing your course fixed the issue for you? If you're still unable to publish your course, try using a different browser or doing a hard refresh to see if this helps. Here's how to do a hard refresh on a browser:

    Hold down the Ctrl + Shift keys and click on your browser's reload button

    If the issue persists, please open a case with our support team here so we can request a copy of your course for testing. 

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