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emmanuellemalag's avatar
emmanuellemalag
Community Member
10 months ago

Rise content "something went wrong " while publishing

Hi team, 

I face the issue of content not publishing in Rise. When I try to publish in LMS or for review ( as a new version not a new content ) , I face the issue that something went wrong since this morning. May I kindly ask for help ? I restarted my browser but it is still not working :(

rise 360

4 Replies

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  • ChanceHunter-e1's avatar
    ChanceHunter-e1
    Community Member
    10 months ago

    I had the same issue this morning. I restarted my computer, and then on the second or third try it worked. Must be some sort of a server hiccup?

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    10 months ago

    Hello Emmanuelle,

    Sorry to hear that you ran into this issue. 

    Can I ask if republishing your course fixed the issue for you? If you're still unable to publish your course, try using a different browser or doing a hard refresh to see if this helps. Here's how to do a hard refresh on a browser:

    Hold down the Ctrl + Shift keys and click on your browser's reload button

    If the issue persists, please open a case with our support team here so we can request a copy of your course for testing. 

  • ErlanLardiza825's avatar
    ErlanLardiza825
    Community Member
    2 months ago

    I have the same issue, I was republishing the same course (after a minor update). After troubleshooting it for hours, I opened the browser in incognito and it worked like a charm!

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff
      2 months ago

      Hello ErlanLardiza825, 

      Thanks for sharing that an incognito browser worked well for you! I'm sure this will be helpful to folks who come across this discussion in the future. 

      Feel free to share future questions and discoveries in the community!

      Have a great start to your day! 

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