Forum Discussion
Rise content won't load (SCORM package)
Good morning! A few of our users (some in the US and some in India) are not able to access our Rise course content on our LMS. When they try to open the course (SCORM package), they get a blank scre...
Hello, Jenn!
Did you ever replace or update the course in your LMS? If so, that could be the cause of the blank screen some learners are seeing.
If you did update or replace the course, try using the Reset Learner Progress option on the LMS export page in Rise 360. This feature allows learners to view the updated content, and their progress will be reset. They should not see a blank screen when you enable that option.
Let me know if that's what you needed!