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TeamemPower-4cb's avatar
TeamemPower-4cb
Community Member
3 months ago

Rise Course Audio not working - only on my computer

Hi, 

For some reason, I am now unable to listen to Rise course audio for both published and unpublished courses. 

I had the content tested - the audio is working on other computers. 

I also checked my storyline courses - their audio is working as well.

This issue is limited to my computer and for courses designed in rise only.

I'll appreciate any help.

rise 360
  • andrewjames8's avatar
    andrewjames8
    Community Member
    3 months ago

    Here are some steps you can try to fix the audio issue with Rise courses on your computer:

    1. Check Volume Settings:

    • Ensure that your computer’s volume is turned up and not muted.
    • Check the volume settings within the Rise course itself, as there may be a separate control.

    2. Browser Check:

    • Make sure you are using a supported browser (Chrome, Firefox, Safari, etc.).
    • Clear your browser cache and cookies.
    • Try accessing the course in an incognito/private window to rule out any extensions interfering with audio playback.

    3. Audio Drivers:

    • Update your audio drivers. Go to Device Manager, find your audio device, and update the driver.
    • Restart your computer after updating.
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