Forum Discussion
Rise course not displaying correctly in Safari
Hi There - my rise course displays well in Chrome and other browsers but has some issues in Safari. One of them is this odd black bar that appears next to the menu window. Screenshot provided
Another issue we have is an item that is not clickable. Screenshot provided
Are there any known issues with Rise courses not working in Safari?
Thanks,
Gloria
22 Replies
Is there any resolution to this issue because we are facing something similar in Edge and Safari?
Hi, MamtaChhillar-7!
I'm sorry to hear you're seeing display issues with your Rise 360 course in Edge and Safari. Can you tell us a bit more about what you're experiencing?
- Are you seeing a blank screen, an error message, freezing, or something else? If you can you share a screenshot or screen recording, that'd give us a better understanding of what's going on.
- Does this happen for everyone who views the course or specific users?
- Does this happen with multiple files or just one?
While I wait for your reply, you may want to try the following troubleshooting steps:
- Open the course in a private or incognito browser window.
- Clear the browser cache.
- Make sure the browser is fully up to date.
- Test the course in another browser such as Chrome.
I hope this helps!
Thanks for checking in, Aurore. I don't have any new updates to share at this time.
Hi Crystal,
We experience the same issue with WKWebView for the iOS app we are developing for 300k employees.
Do you have any solution for this issue since last year ?
All other Scorm 2004 Modules work correctly in our iOS app.Best Regards,
Aurore
hi Articulate team, we are using Rise in our digital learning for J&J and our courses can be used globally by 100k employees. i hope you can fix this issue ASAP.
Hi Ivan. Thanks for adding your voice. I've noted your user numbers and experience!
In our case, we distribute at least a dozen Rise presentations to more than 10,000 employees through an iPadOS app using WKWebKit.
Thanks for your attention on this.Thanks for clarifying that you're using WKWebView in an iOS app, Corey. We're tracking our customers who are using this app, so thanks for letting us know you ran into the problem. I'll be sure our team knows how many of your users this impacts. We'll keep you posted on any changes that will help.
Hello, Corey!
Are you seeing a vertical black bar in the sidebar menu when you view a Rise 360 course in Safari? If so, we released a fix for this problem in May 2020. Please republish your course to take advantage of this fix.
If that's not what you're seeing, let me know, and we'll keep digging!
Hi Alyssa -
Thank you for the quick response.
We are launching the course via a WKWebView in an iOS app. This is the same
basic browser functionality as Safari. It's the same issue noted at the
beginning of this thread a couple months ago.Thanks!
We are experiencing this issue too and agree it limits Rise in the enterprise as webview in iOS (which is really Safari) is the experience for millions of business users.
That's unfortunate. Thanks for your response. We use Rise for a number of training items within our business in use by thousands of employees and created by a team of a dozen developers. It's a shame there's not more support for such a large scale implementation, especially since we rely on it for regulatory training.
We may start looking for an alternative that is not as closed sourced and with more of an enterprise relationship.
Thanks.
We're going to track how this is impacting you and others, James. I'll let you know if we make any changes that will help!
WebKit is a browser engine developed by Apple and primarily used in its Safari web browser, as well as all the iOS web browsers. I'm simply using the default iOS web browser to display Rise content. There really should be no difference. Any chance you could run this by the techs to see if it raises any suggestions?
Thanks.
Hi James - thanks for the context on how you're using WebKit. Since it's an engine and not a full browser that we support, we can't guarantee that our content will launch the same way as it should on supported browsers.
