Forum Discussion
Rise courses not completing
I'm having some problems with our Rise courses in our LMS.
We exported all our courses into SCORM 2004, and then imported them into our LMS, but some of our users are experiencing issues with the completion rate.
The user appears to complete all the content and then clicks the exit button, but for some reason it does not seem to sync to the LMS. Is this more likely to be an issue with our LMS or something we have done wrong with the Rise course?
Attached a screenshot of the "completed" Rise course, in case it's helpful!
21 Replies
Hi, we are currently experiencing this issue too. Rise courses that are not reporting status to our LMS when using Chrome. The same courses works fine when using Explorer. Is there anything that can be don to fix it? Our users use Chrome as standard browser.
Hi, DOMETIC Academy! I recently replied to your new discussion post here. Let me know if you have any questions about what I shared!
Hello I am experiencing similar issues but mine is the reverse and happening across all browsers. . We use Saba LMS and when tested, the user can close the course window at any point and select the "Exit and Finish" option to receive credit for completing the course. I do not have the Exit course link enabled in the export settings so we are confused on why this is happening. I have opened a case but has this been resolved anywhere else?
Thanks for opening a case, Wura! My teammate, John Carlo, tested your course and recently sent you a reply. Please let us know if you have any questions about what he shared in your case!
We're seeing this issue now too, I'm only using chrome and I dunno about other browsers.
Hi there - we'd love to help with your completion issue. Please open a case here and attach the latest SCORM output of your course. We'll do some testing and work with you on next steps!
I'm seeing this issue to. I use Microsoft Edge and have no issues if I complete the course and then hit the "exit course" button. I am not sure what my browser my operators are using in the field, but if they're using iPads it's probably Safari. I submitted a case as well.
