Reporting issues Rise360 in Chrome

Sep 09, 2020


We have recently been getting more and more issues of users that does not get a correct status of the Rise courses in our LMS.

The problem seems to not be affecting our Storyline courses. We have run some tests and find consistently that Chrome does not read the status at all. The LMS still says "not attempted" when we use Chrome. But if we try the same course in Internet Explorer instead, the course reports "passed/completed" on the first attempt.  

Has there been any known issues like this recently? Or have you got any tips or ideas that can help us solve this? Chrome is the standard browser for our ca 3000 users. 

Thanks in advance!


13 Replies
Alyssa Gomez

Hello, DOMETIC Academy!

Some LMS's won't receive completion data or resume properly unless you include an Exit Course link inside your Rise 360 course. Crystal shared more detail about that in her post here.

There are two ways you can add Exit Course functionality to your course:

  1. Add a button block, and set the button destination to "Exit Course."
  2. Publish the course for LMS, and on the publishing screen, toggle the "Exit Course" link to ON. 

Test the course again after adding the Exit Course button or link, and let me know if that resolves the issue!

Alyssa Gomez

Hi James! Is it possible some learners aren't using the Exit Course button, and are instead manually closing the browser window? 

Also, it sounds like your LMS may need to update their system to account for the recent change in Chrome.

Chrome has deprecated a technology that was used by many LMSs to allow a course to communicate back to the LMS when the course browser window is closed (not using the Exit Course button). We made an update to Rise 360 in February to account for this change in Chrome. 

If your LMS hasn't upgraded their system, or if you're using an older version of your LMS that doesn't include an update to address this change, the course cannot communicate progress or completion properly.

I would share this information with your LMS support team to see if you can get more information on their plans for updating!

Alison Simmons

Hi Alyssa,

We are having the same problem with a Rise course not completing for some users and we have the exit course link at end of the course. We use cornerstone for our LMS.

The LMS records that the user opened the course, some times multiple time, and how much time was spent but when I proxy in the course has 0% complete.

Any thoughts or help?