Courses freezing, audio not playing and fatal errors on exiting courses

Hi Matthew,

Thank for replying.  At the office we have very tight control over PC's and software with our IT department managing what's installed, and because we run a Citrix environment for our remote offices we typically recommend that they use Google Chrome on their work PC and avoid going through Citrix.  This has been working for more than two years now.

Unfortunately, the vast majority of our staff do their learning from home, and they aren't, for the most part, IT enthusiasts. I have been trying to get our admin support to collect more detail but have only just created an error log to collect all the data you've suggested.

As far as the version of SCORM I've been using goes, I'd assumed that using the latest version of SCORM would be a good idea.  I had a nagging suspicion that I didn't know enough about the differences, but all I'd been able to glean from online articles was that 2004v4 allowed greater reporting flexibility - it didn't cross my mind that this might cause issues due to a reporting overhead.  Would SCORM 1.2 be sufficient for courses that rely on simple quizzes?  I'll need to do some testing.

BTW: Have you had any luck using articulates debugging mode?

Thanks again. 

Thanks Matthew.

Do you know of any resource that explains the merits of the various SCORM standards?  In doing some quick scanning I've come across a forum discussing where it is suggested that 1.2 doesn't sequence content automatically and that the user has to manually launch SCO objects - I doubt our courses are sufficiently complex for this to be an issue.
Appreciate you're comments.

Regards

Lionel

Thanks I did scan through SCORM.COM but clearly need to look  more closely at it.

Our courses generally only have one graded quiz and so far we aren't looking at the answers in any detail, although it's clearly something we will need to do going forward - to focus in on specific issues.
I've done some testing with 1.2 and the course seems to be more responsive.  Might be my imagination but possibly a result of cutting down on how verbose the course is has this result.

I'll do as you suggest and take a longer course and see if it resumes properly.

Do you feel that it is possible that the audio issues stem from this?  Or is it more likely the browser version being used or the version of flash (or lack of flash as our LMS support has proposed)?

I've just received a response from our LMS.  It appears that they only support v1.2 in the server version we use - we did ask about this a few years back when we started online learning and I'm fairly sure they indicated that they supported 2004 :(.  Anyway, I've also found a case were CANVAS users had audio issues when publishing SCORM content, so perhaps the issue is with the LMS after all.  We haven't had significant issues over the last 2 years of publishing to 2004v4 but now we do.  It's all a bit frustrating.  A learning opportunity but still frustrating.

I'll post updates in case someone else goes through this.

Cheers Matthew.