While it's easy to submit content from Articulate 360 for publishing in Reach 360, you may have legacy courses you’ve built with other platforms and want to make available to your learners. That’s why we make it easy to import your third-party training.

Here’s how it works.

  1. Export Your Training
  2. Import Your Training into Reach 360
  3. Publish Third-Party Training
  4. Update Third-Party Training
  5. FAQs

Step 1: Export Your Training

Reach 360 supports content exported using SCORM 1.2 or any edition of SCORM 2004. When you export your training from your third-party tool, save it to an easy-to-access place on your PC. That’s what you’ll need for the next step.

Step 2: Import Your Training into Reach 360

  1. In Reach 360, select the Manage tab and then select Courses.
  2. In the upper right, click the Import Course link.
  3. On the window that displays, click Upload Course. Select the SCORM package you exported in the previous step.
    Note: You must upload the complete .zip file and not the folder or individual files. 
  4. Once the package is finished uploading, click Done.

Step 3: Publish Third-Party Training

Once you’ve imported your training, you’ll publish it to make it available to your learners. Select your imported course from the course list to view its details. You’ll be able to find it easily with the Imported tag that displays next to the course entry.

Reach 360 automatically generates a course overview based on the SCOs in your SCORM package. You can also add a cover photo, and description, edit the title, add topics, and change the author. You can preview the course just like you can your other Reach 360 training.

At the bottom of the course details page under Properties, you’ll see the API and tracking parameters that were set in your third-party tool. This can’t be modified in Reach 360.

When your course is ready, click the Publish Course button. Here you can modify the course duration, certificate availability, and library visibility.

Once it’s published to your library, enroll users and groups as usual. When they launch the course, it’ll open in a new window.

Course and learner reports are generated for your imported training but question-level reporting is not currently available.

Step 4: Update Third-Party Training

Update imported third-party training by selecting the content you want to update from the course list. On the details page, under the course title, click Upload new version and follow the prompts. If the course isn't published, your content will be updated immediately once the new file is successfully uploaded. If it's been previously published, you must click Publish New Version for the changes to take effect.

Note: If the upload isn't successful, delete the failed upload before trying again. Follow the error message link for further details.

Updating an imported course maintains all current enrollments and completion statuses but resets learners' progress—the next time learners launch the course, it'll start from the beginning.

You can also upload a fresh copy of your course as an entirely new course, as per Step 2, retaining none of the original's enrollments or reporting history. You'll need to manually unenroll users from the previous version and enroll them in the new version.


What’s an SCO?

A sharable content object (SCO) is the most granular piece of training in a SCORM package. It’s the smallest piece of content that your imported course can be broken down into. For Reach 360, it’s equivalent to a lesson.

Does Reach 360 support multiple SCOs?

Yes. And if you have more than one SCO in a package, Reach 360 will respect multiple completion requirements as set in your third-party tool before export. Please note, multiple SCOs are treated as individual lessons but Reach 360 won't automatically navigate between them.

Can I import multiple courses at a time? How big can a course package be?

Only one course can be imported at a time and course packages can’t be larger than 5GB.

Why isn’t my third-party content displaying properly?

If you run into an issue with your imported third-party content, like a game in your content not working correctly, try testing the exported package’s validity with a third-party tool like SCORM Cloud. If it doesn’t have any issues there, contact support and we’ll take a look.

Why won't my course open for my learners?

Modern browsers, especially Safari, have strict pop-up blocking restrictions. Learners will have to disable pop-up blocking for their supported browser in order to properly launch third-party content.

Can I make a change to a course I imported into Reach 360?

Content can’t be modified in Reach 360. If you need to make a change, you’ll have to do so in the original tool and re-import the course.

Can I revert to an earlier version of my course?

Reach 360 doesn’t store earlier versions of courses and, when you upload a new version of an existing course, as per Step 4, the previous version is overwritten. We recommend saving local copies of your SCORM files if you anticipate needing to revert to earlier versions.

Can I add third-party training to a learning path?

Yes. You can include third-party content in learning paths just like any other course. Please note, third party content included in learning paths will still open in a new window when launched.

Is time to learn calculated for imported training?

No. If you’ve defined a time-to-learn value for the course in your third-party tool, that displays. Otherwise, Reach 360 defaults to 30 minutes.

Why don't I see in-course progress listed?

While training created in Reach 360 displays progress within a lesson, most third-party authoring tools don’t support this type of granular tracking when exporting to SCORM. One way to display granular tracking within a SCORM course is to build a progress bar into the course itself.

Why are some of my users’ completion scores listed in black instead of red or green?

Values listed in black indicate that the course is still in progress and there’s a completion parameter the user hasn’t yet completed (so Reach 360 won’t show if they passed or failed the course). Once all parameters have been met, the score displays as expected.

Can I change the URL that displays when users launch third-party training?

For security purposes, the URL for all imported courses begins with learn.riseusercontent.com and can’t be changed.

Is there a difference between SCORM 2004 and SCORM 1.2?

SCORM 2004 is newer and more robust than the aging SCORM 1.2 standard. SCORM 2004 provides full question and answer text in question-level reports while SCORM 1.2 truncates text. However, SCORM 2004 doesn't support passing grade scores. This value doesn't display for imported SCORM 2004 courses.

My imported content uses an alternate method to calculate quiz scores. Will question-level reporting reflect this?

Yes! Different calculations, such as weighted scores, are accurately reflected by question-level reporting.

Why are questions missing from my question-level report?

When questions have duplicate titles, they’re excluded from the question-level report. Before importing a training file, make sure each question has a unique title.