reach 360
36 TopicsReach 360: Manage Your Training Settings
The Courses section of the Manage tab is where you view your team's training list, view training settings, and publish training. Keep reading to learn more. Managing Training Previewing Training Exploring Training Details Managing Publish Settings Sharing Training Adding and Removing Groups Adding and Removing Learners Managing Training The Courses tab lists all of the individual training items in your account library, sorted by the date they were last updated. Unpublished training is at the top of the list, followed by training with submitted changes. The total number of training items you currently have in your account is above the list. Training can be Rise 360 or Storyline 360 courses, Rise 360 microlearning, or imported third-party training. Use the search bar to find specific training items. From here you can also, import third-party training. Click Export to download a spreadsheet containing the ID (for support purposes), title, owner, number of enrolled learners, and date of last activity for your training (the exported file reflects any filters you've applied to the list). Click individual titles to view and publish training. Previewing Training Hover over an item in the list and click the eye icon that appears. You’re provided two choices: Current Published Version and Latest Submitted Version (if there’s a pending update). Selecting an option opens the training in a separate tab. Note: Launching content previews from the Training tab isn't logged in activity reports or considered an active learner event. Exploring Training Details Click an item in the list to see its details. Here you can see which groups and learners are enrolled in the training, access the course report, manage publish settings, and more. Click the arrow next to the title to return to the full list. Enrollee Numbers Under the title, you’ll see the number of enrolled learners. This count includes group members as well as individual learners. View the Training Just like you can from the training list, view the last published or latest submitted version by clicking View Training. Share Training If sharing is enabled, click to display the share URL and download the QR code. Edit Source Content If you're the author or a collaborator on the training in Rise 360, you'll see a link to Edit in Rise. Reach 360 admins with no Articulate 360 access won't see the link. View the Course Report Click View Report to go to the relevant report in the Reports tab. Delete the Training Click Remove and verify your decision to cancel all enrollments and delete the training from the library. This completely removes the current published version from the library and discards any pending submitted changes. If users were enrolled, the Course Deleted tag is added to the relevant course report and activity report entries. The author must submit the training and the training be published for it to appear again in the library. A re-published training doesn't retain the statistics of the removed version. Select and Remove Topics The Library Topics section lists all topics assigned to the current course. Click Choose Topic to access the available topics. Use the search bar in the pop-up menu to filter your results. Select as many topics as apply and click the X to close the pop-up window. Remove an already-added topic by clicking its X icon. Add/Modify Cover Photo and Description Reach 360 admins can add or change cover photos and descriptions for training published from Storyline 360 and imported content. Only authors can change cover photos for training published from Rise 360. Read on to learn how each process works. Storyline 360 and Imported Content On the details tab, click the Add Cover Photo button. Either upload your own image or select one from the Content Library. Once you’ve added the image, hover over it, click Edit Image, and select Edit alt tag to enter an alt tag and improve accessibility. You can also enter a cover page description. The LMS export settings used for the training display below the description field. Rise 360 Reach 360 admins can’t change cover photos for Rise 360 courses published directly to Reach 360 from the Publish menu. The course author must set the cover photo in Rise 360 theme settings and republish. Description options aren't available for training developed in Rise 360. Managing Publish Settings The dashboard for each training provides easy access to its publish settings. From here you can: Use the Status switch to take a published training offline or make it live. This section also displays the date it was last modified. Modify the completion requirements (Rise 360 courses only), toggle the completion celebration, select and manage certificates, and adjust the training duration. Modify the default due date period, make the training visible in the library, add or remove the course from multiple libraries, and disable direct sharing. If there are pending updates, a Publish Updates button displays. For more information on publish settings, click here. Sharing Training Direct sharing is enabled for all new content published to your Reach 360 library. Click Share Course to display the shareable URL and QR code display. Click Copy to copy the URL and Download QR Code to download an image file of the QR code with the same name as the training. Existing Reach 360 learners and users can use the links to go directly to the shared training. If self-registration is enabled for your account, these options also act as self-registration links for new learners. If self-registration isn't enabled, only currently registered users can access the linked training. Any self-registration page customizations are also reflected in direct sharing self-registration pages. Adding and Removing Groups An easy way to enroll lots of learners at once is by adding a group. Click the Add Groups button (or Enroll Groups if there aren’t any groups enrolled in the training). In the enrollment window, you'll see the groups already enrolled and can select additional groups. Once you’ve selected all the groups you’d like to add, click Enroll Groups. Select a group to see its members in the People tab. Use the Everyone group if you want all current and new users to be enrolled in training automatically. This makes training available to users even if they're excluded from the library it's in. Note: Zero-member groups don't display on the groups tab. When you add at least one learner to a group, they're automatically enrolled in the training and the group displays. Remove a group from training by hovering over its entry and clicking Remove. Adding and Removing Learners To enroll individual learners, select the Learners tab and click the Add Learners button (or Enroll Learners if there aren’t any learners enrolled in the course). In the enrollment window, start typing a name. A pop-up automatically returns learners’ names as you type. Click a name to select it and add the learner to the list. Once your list is complete, click Enroll Learners. Remove a learner from training by hovering over their entry and clicking Remove. Please note, individual learners that are part of groups added to training aren't listed on the Learners tab.1.8KViews0likes0CommentsReach 360: Manage Your Account Settings
The Settings section of the Manage tab is where admins can modify account-wide settings like organizational information, company logo, notification emails, custom fields, and more. Let's go through each tab. Account Learner Notifications Registration Account The account tab is where you make changes to company info and account-wide settings. Upload Logo Click the Upload Logo button to choose an image from your computer to use as your account logo. Just like that, your logo is updated throughout Reach 360 and at the top of all emails. Pro Tip: Before you upload, make sure you remove as much whitespace as possible from around your logo before uploading the image. Your image should be about 35px high. If you’re using a transparent background, your image file should be saved as a PNG. Company Name and Time Zone Enter your company name and time zone. Due dates are based on the time zone you enter here. Tip: Completion certificates use the name you enter in the Company Name field. Brand Color Select the default accent color for your account with Brand Color. Either select one of the default colors or choose your own (or enter the RGB value) in the color selector that appears when you click Custom. You'll see the selected color across Reach 360 in your logo, buttons, even the favicon. Custom Domain Settings If you're an owner, click Manage Custom Domain to modify your current Reach 360 subdomain or mask your subdomain in a custom domain of your choosing. Adding a custom domain also gives you the option to specify a custom address for learner emails and training notifications. Modify Your Subdomain By default, Reach 360 uses a subdomain that you can modify. Under URL, you can modify your Reach 360 subdomain when Use a Reach 360 subdomain is selected. This URL is where users access your site. If you change your subdomain, users accessing the previous subdomain are automatically redirected to your new subdomain for thirty days. After thirty days, the previous subdomain is released and can be reused by anyone. Subdomains can only contain letters, numbers, and hyphens. Note: The URL for U.S. subscribers ends with reach360.com . For EU subscribers, it ends with reach360.eu . Custom Certificates Customize training certificates and manage existing custom certificates by clicking Manage Certificates. These certificates can be assigned as the default certificate for all new training or assigned to specific training. API Keys Generate and manage already-generated API keys to use with the Reach 360 API. SSO If you're the account owner, you can enable SSO for your Reach 360 learners. Learner Notifications The system sends default emails to notify learners when they register, when training is coming due, and when training is overdue. You can send a preview of the current message to your email by clicking Send me a Preview. You can also customize the subject and body of the email by clicking Edit content. Note: Default reminder emails are sent in the learner's selected language. Preview emails are always sent in English. Editing Learner Notifications Select Manage > Settings > Learner Notifications and, in the appropriate section, click Edit content. Enter text in the Subject field to customize the subject line of the auto-generated email. In the Body field, enter text to customize the body of the email. Click Save Changes to commit the changes. Click the Back to link to return to the Settings tab. For welcome emails, the name and email of the admin that generated the invitation are automatically included below the customized welcome email text. For training reminders, you can use the following dynamic variables in your email templates to personalize and add details specific to each recipient: [learner_name] to add the recipient's name [course_name] to add the course name [due_date] to add the due date Neither the Subject nor the Body field has a character limit. Note: Only new users invited from Reach 360 receive customized emails. Customized emails are sent in the language written. Modifying Email Reminders Learners receive notification emails when they're enrolled in or complete training. They also receive reminders when a due date is pending or training is overdue, when applicable. Email reminders can't be disabled, but they can be customized. Use the Email Reminders section to preview the notifications sent to learners or modify the time period and frequency of reminders. Previews are sent to your registered email address. Note: Any modifications apply to emails only. Changes made here do not affect the timing of Slack or Teams notifications. Registration Self-Registration Enable or disable the option for users to register themselves as learners on your account and customize your self-registration page. Learn more about how this works. This option must be selected to enable group self-registration and direct content sharing. Custom Learner Profile Fields Use custom learner profile fields to collect additional information from learners when they register for your site. This is the page registrants see after verifying the email they provided when clicking an email invite or self-registering. Click Manage Fields to see the custom fields that are currently defined or to add new fields. To add a new field, click Create New and select Text or Drop-down. For text fields, enter a label and an optional description. For drop-down fields, add options for learners to choose from (options display in the order in which they're entered). Click Create when you're finished. Preview how the field looks by clicking the registration page link in the section description (the preview page isn't clickable). Pro Tip: Want to add a learner profile value for existing users? Once you've created the field, you can manually add the value to individual user records or make bulk changes via CSV. Learner profile fields are visible on individual learner records. Add or edit responses on the Manage > People tab by expanding individual records and clicking the edit icon in the Learner Profile section. You must enter values for all required fields to save your changes. To modify or delete a field, hover over it, click the icon that appears, and select Edit or Delete. When you delete a custom field, all user data associated with that field is also deleted. Adding a custom learner profile field with the same name as one that's been previously deleted doesn't restore previously entered data. Delete individual drop-down options by hovering over the option and clicking the X that displays. Note: Custom field labels and drop-down options must be 50 characters or fewer. Descriptions can have up to 120 characters. Learner entries are restricted to 200 characters or fewer. You can't have more than 200 options for a drop-down field.2.7KViews1like0CommentsReach 360: Modify Custom Domain Settings
You can already customize your subdomain in Reach 360, but what if you want to take things to the next level with a completely custom domain that you already own? If you know how to add records to your domain name system (DNS) provider and then point your Reach 360 account to the new address, you're ready to go. Once that's done, you can even have learner notifications come from your own custom email! As soon as you’ve added the records to your DNS provider and everything is set up in Reach 360, traffic from your subdomain redirects to your new custom domain. Read on for detailed instructions. Set Up a Custom Domain Create a CNAME Record Enter Your Domain Address Specify a Custom Email Address FAQs Set Up a Custom Domain A custom domain is one that you own and control, usually purchased through a domain registrar. To make your custom domain appear as the URL for Reach 360, you need access to the settings for your registered domain (usually via the site where it was purchased) as well as owner-level access to your Reach 360 settings. Step 1: Creating a CNAME Record To add a custom domain to your Reach 360 account, start by adding a CNAME record to your DNS records. This masks your Reach 360 site's name by pointing the subdomain to the custom domain you own. Depending on whether you use a U.S. or EU data center for Reach 360, the CNAME record should follow this formula, including the dot after your hostname: U.S. Data Center your custom hostname. 60 IN CNAME custom.reach360.com. EU Data Center your custom hostname. 60 IN CNAME custom.reach360.eu. For example, if you wanted the hostname for your current Reach 360 site, glivy.reach360.com , to instead be learn.glivy.com , you would create a CNAME record in your DNS records that looked like this: U.S. Data Center learn.glivy.com. 60 IN CNAME custom.reach360.com. EU Data Center learn.glivy.com. 60 IN CNAME custom.reach360.eu. The steps to creating a CNAME for your site vary depending on the domain provider, but generally, you’ll need to add the CNAME directly to your DNS records. If you need additional assistance, contact the site where you registered your domain name. You may also need to set up a Certification Authority Authorization (CAA) record to specify which certificate authorities (CAs) are allowed to issue certificates for the domain. Note: Custom domain masking works only with web addresses that contain at least third-level domains. For example, learn.glivy.com and www.glivy.com are compatible, while glivy.com is not. Step 2: Enter Your Domain Address Once you’ve set up your CNAME record (and CAA record, if applicable), it’s time to make the switch! In Reach 360: Navigate to Manage > Settings. Under URL (visible to the account owner only), click Manage Custom Domain. Select Use my own domain and enter your custom domain URL. Click Save Changes to complete the redirect from your current Reach 360 subdomain to your new custom domain. Once the custom domain is validated, everyone in your account is notified of the change via email. If you want to return to your original subdomain after the redirect is complete, click Change and select Use a Reach 360 domain. Note: If you wish to use a different custom domain URL after you've already set a custom domain, you must first switch back to your original subdomain before you make any DNS changes. Once you've switched to a Reach 360 subdomain, repeat the steps above. Specify a Custom Email Address Once you add a custom domain to your Reach 360 account, you can specify a custom email address for learner invites and training notifications. This replaces the default Reach 360 email address. Follow the steps below to get started. Under Email, select Use my own email domain. Enter your custom email address and click Save. This email must already be set up with your domain provider. Once your custom email is saved, the values needed to update your provider settings are displayed. Access your domain provider's DNS settings. Follow the instructions for your provider to create a new TXT record using the Hostname and DKIM values. You'll also need to add a CNAME record using the CNAME value along with your custom email domain. Note that these values are displayed only until you refresh or navigate away from this page. Copy and keep them in a safe place for future reference. Click Start Postmark Verification to begin the verification process. This can take up to 48 hours (but is often less). Check your inbox for confirmation that your custom email domain has been verified. If we're unable to verify your email address, you'll receive an email with additional information. Until the email is verified, learner emails and training notifications will continue to be sent from your default Reach 360 email. If you remove or change your custom domain, your custom email reverts to the default Reach 360 address. FAQs What happens to my original Reach 360 subdomain when I use a custom domain? Masking with a custom domain preserves your original subdomain (unlike when you change your subdomain). If you ever stop using your custom domain, your Reach 360 URL will revert to your original subdomain. Will my custom email address remain if I stop using my custom domain? Email notifications return to their default address if your custom domain is disabled. If I change my custom email address, do I have to repeat the setup? If you change or reactivate your custom email address, any records you created for your domain provider are invalidated. You must repeat the setup steps using the new values provided4KViews0likes0CommentsReach 360: View Learner Reports
The Learners tab lists all users ever registered to your account, including users you’ve removed. You can sort the main list by name and total number of enrolled courses. Select a learner to access their individual report. There are three major parts to an individual learner’s report: the dashboard, status tab, and activity tab. Return to the main Learners tab by clicking the arrow next to the learner’s name in the dashboard. Viewing the Dashboard Viewing Status and Activity Viewing the Dashboard On the individual learner’s report, you’ll see a side panel listing their name, email address, and learner profile fields (if any). Below that, the dashboard widget tracks the training in which they’re enrolled, with the color of the ring reflecting how many training items are completed, in progress, or not started (overdue training is listed on the status tab). Next to the widget, you’ll see a summary of how they’re progressing through the training in which they're enrolled. To the right is the total number of hours they’ve spent learning since they joined your team. Note: Course progress isn't displayed for Storyline 360 or third-party courses. Viewing Status and Activity Note: For both the status and activity tabs, use the drop-down menu to search for a specific course or filter the current view by selected training. Status The Status tab lists all of the learners’ currently enrolled and completed training, sortable by name, status, duration, quiz score, course progress, last activity, and due date. In the due date column, overdue training is displayed in red. You can also see the date they enrolled and if they enrolled themselves. Filter this view by course using the search field. This report is exportable. Expand a row to see the learner’s activity for that specific training. This includes activity date and duration, how many lessons were viewed, and any quiz scores for the session. You’ll see 15 rows of activity. If there’s more to see, the Show all activity link displays. This takes you to the activity tab where you’ll see all historical activity for this user in the selected training. Below the training activity, there's a link to download the user's course completion certificate. Mark Training as Complete To mark a training as complete, expand a record and click Mark as complete. Click the calendar icon to choose a completion date (if other than the current date), the time it took the learner to complete the training (this must be at least 1 minute and will be added to any current activity), and a quiz score (if required). Click Mark as complete to finish. Once marked as complete, the learner can download the completion certificate from their Reach 360 dashboard. Note: Marking training as complete makes that learner an active learner for the 30-day period. Activity The Activity tab is where you’ll see everything a user has done in Reach 360. It’s sortable by training name, date, duration, number of lessons viewed, and quiz score (with red or green values for failed and successful attempts). This report is exportable.1KViews0likes0CommentsReach 360: Manage Your Learner Profile and Settings
Your profile, by default, displays your initials. Clicking the icon gives you access to profile settings as well as help and support options. Here, you can upload a picture, select your default language, change your name, and update your email address. Note: If your role is something other than learner, your Reach 360 profile is read-only. Make changes to your profile in the Articulate 360 account management console. Learners who create an account with Google Authentication can't modify their e-mail address. If your account is managed via SSO, you'll need to contact your Reach 360 admin to make changes. We take security seriously at Articulate. That’s why we send an email to your new address to verify changes before updating your profile. To reset your email or password, we send a link to your verified email address with the steps you’ll need to complete. Tip: Passwords must contain at least 8 characters, including a lowercase letter, an uppercase letter, and a number. Your name can't be part of your password. Trying to delete your learner account? Please reach out to your training manager to be removed from training. You can request that we delete your personal information by submitting a case here. Update Your Profile Photo Learners, replace the default profile icon with your own picture by clicking Upload Photo and selecting an image you’d like to use. Use the zoom slider and move the picture until your image fits in the profile photo outline. Click Save to update your profile. If your image looks blurry, it might be too small. Try picking a photo with a higher resolution or zooming out. Note: If your role is something other than learner, you'll change your profile picture in the Articulate 360 account management console. Select Default Language Select your default learner language from the drop-down menu. This translates the user interface (UI) for the Learn tab. You'll also receive default notification emails in your selected language. Notification emails modified by your Reach admin aren't translated. Current languages include: Brazilian Portuguese French Portuguese Canadian French German Spanish Chinese (Simplified) Italian Swedish Danish Korean Japanese Dutch Latin American Spanish English (US) Mexican Spanish English (UK) Norwegian Finnish Polish Note: UI translation doesn't extend to the Analyze or Manage tabs. Manage Integrations The integrations section is where you connect Reach 360 with tools you use every day. If your organization has the Reach 360 app installed in their Slack or Microsoft Teams workspace, click the appropriate Add to button to connect your Reach 360 profile. Once connected, you'll receive in-app training notifications and more.2.2KViews0likes0CommentsReach 360: View Active Learner Usage Reports
At a glance, see how many active learners have logged into your Reach 360 account. The Active Learner Usage tab lists the number of active learners for your account on a month-by-month basis for the current billing term. What is an active learner? Reach 360 is tailored to your needs with flexible pricing based on your number of active learners. Each unique learner with training activity in a 30-day period after your annual term starts counts as an active learner, with the additional days included in the final period. That means a learner becomes an active learner only when they begin the first lesson of a course or take a microlearning. Viewing a course or learning path summary without starting the training doesn't count as a training activity. They don't have to complete the training to be counted as an active learner. Manually entering a completion marks a learner as "active" in the 30-day period. The current active learner count for your subscription is available on your Teams dashboard. At the top of the report, you can select from multiple billing periods (if available), filter by group, and check at a glance how many learners have been active in your account in relation to your total number of annual seats. Each report entry lists the number of active learner seats used for the period and a cumulative total of all seats used for the year. Note: Unlike activity reports, this report does log activity under a 10-second duration.760Views0likes0CommentsReach 360: View Course Reports
Select the Courses tab to display a list of all current and completed training for your account. You can sort them by title, number of learners enrolled, or average quiz score. Selecting an item takes you to the individual report. Note: Your view may include only a subset of your organization's content if an admin has assigned you to specific groups. Viewing the Dashboard Viewing the Status Tab Viewing the Activity Tab Viewing the Dashboard On the individual report, you’ll see a dashboard at the top with the name, number of lessons in the training, and learner statistics. If the training's been deleted, you'll be able to delete the report as well. The learners widget gives you at-a-glance insight into how learners enrolled in the training have progressed. The color ring updates to reflect the number of completed, in-progress, and unstarted learners. Next to the widget, you’ll see a breakdown of that same status information. Listed next to that is the total number of hours spent learning. If the training has a tracked quiz required for completion, you can view the average quiz score along with a link to the question-level report by selecting it in the list. Click the arrow next to the title to return to the main Courses tab. Viewing the Status Tab The Status tab lists learners currently or previously enrolled in the training, sortable by status, duration, quiz score, progress, last activity, and due date statistics. In the due date column, overdue training is displayed in red. Use the drop-down menus to filter the current view by time period, groups, or learners. You can also see the date a learner enrolled and if they enrolled themselves. This report is exportable. Note: Progress isn't displayed for Storyline 360 or third-party courses. Expand a row to see the learner’s activity. This includes activity date and duration, how many lessons were viewed, and any quiz scores for the session. You’ll see 15 rows of activity. If there’s more to see, the Show all activity link displays. This takes you to the activity tab where you’ll see all historical activity for this learner. Below the activity, there's a link to download the user's course completion certificate. Mark Training as Complete To mark the training as complete for a learner, expand the record and click Mark as complete. Click the calendar icon to choose a completion date (if other than the current date), the time it took the learner to complete the training (this must be at least 1 minute and will be added to any current activity), and a quiz score (if required). Click Mark as complete to finish. Once marked as complete, the learner can download the completion certificate from their Reach 360 dashboard. Note: Marking training as complete makes that learner an active learner for the 30-day period. Custom Learner Profile Fields Expand a learner record to see their custom learner profile fields, if any. These fields are also included in the exported course report CSV, even if the learners included in the report don't have the custom fields as part of their record. Viewing the Activity Tab The Activity tab is where you’ll see everything learners have done in this training. It’s sortable by date, duration, number of lessons viewed, and quiz score. In the quiz score column, you'll see values in red for failed attempts, green for successful attempts, and black for training with completed quizzes that are still in progress. Use the drop-down menu to filter the current view by individual learners or groups. This report is exportable.1.7KViews0likes0CommentsReach 360: Manage API Keys
To use the Reach 360 API, you need API keys. Once generated, API keys give you access to the API and let us help you out in the event something’s not working right. Creating them is quick and easy to do! Here’s how. Generate API Keys Manage API Keys Step 1: Generate API Keys API keys provide access to the Reach 360 API. A best practice is to generate a key for each app or integration you’re using. That way, if there’s an issue with a particular implementation, you can delete it without undoing all your API work. Note: You can see the value of an API key only at generation. Once you receive a generated key, treat it like a password. Save API keys in a secure file or application, keeping them out of version control systems, and accessible only to authorized personnel. Navigate to Manage > Settings. Click Manage API Keys. Click Generate New Key. Enter a name for your key. This can be anything you like, but we recommend that it reflects the name of the application or integration the key will be used for. Click Generate Key. Copy the new API key that displays. This will be your only chance to copy the key. If you navigate away from this page before copying the key, you must delete it and generate a new one. Treat it like you would a password. Reach 360 Support will never ask for your API key. Note: Reach 360 also sends notification emails to you and the account owner when each API key is created, but these emails don't contain the API key. Save your new API key to a secure file or application. Treat it like a password. Add as many API keys as you need, copying and saving them as they’re generated. Go back to Settings when you’re done generating keys. Step 2: Manage API Keys Once your API keys are generated, you can get usage information about each one and delete them if necessary. See all the keys generated for your account by selecting the Manage > Settings tab and clicking Manage API Keys. The API Keys page lists your generated API keys, when (and by whom) they were generated, and the last time they were used. You can’t access API key values. Revoke individual API keys by clicking the trash can icon that appears when you hover over the entry. It’s revoked once you click I Understand, Revoke This Key to confirm. You can also revoke all generated API keys at once by clicking Revoke All. You’ll need to enter DELETE and click Revoke All to confirm. Note: When you revoke an API key, the applications and integrations using it will no longer be able to access the Reach 360 API. You can’t recover revoked API keys.2KViews1like0CommentsReach 360: Take and Complete Training
Training is the core of Reach 360. There are three types of training deliverables: microlearning, courses, and learning paths. Microlearning is a single lesson made up of content blocks. Courses include multiple lessons. Learning paths are created from multiple courses. Keep reading to learn more about each type. Microlearning Courses Learning Paths Completing Training When you start any training content, you'll see Add to Favorites in the upper-right corner. Click the heart icon to add the current training to your favorites. Click Back to My Learning to return to your Reach 360 dashboard. When available, training is delivered in the language you selected in your profile. If other languages are available, you can select them from the drop-down menu at the top of the page. Microlearning When it comes to training, sometimes less is more. Microlearning is bite-sized content that's focused on a single learning objective. Microlearning content is meant to be taken all at once in a short amount of time. Click the title card to start the content. Begin scrolling or click the down arrow to progress. Scroll or step through the content to complete the training. Courses To start a course, click the title card. There’s a lot of information to process, so let’s break it down. In the cover photo, you’ll see the author name, title, and a Start Course button. For courses, if you’ve already started, the progress bar displays, showing the current percentage of lessons you’ve completed. A Resume Course button displays, letting you jump to where you left off. Courses also provide a training description as well as the date the training was published or last updated. Over on the right, you’ll see how many lessons are in the course and approximately how long it’ll take to complete them all. Beneath that, you’ll find the author, what you need to do to complete the course (either complete a certain number of lessons, a quiz, or both), and any associated categories (they help you find training in the Library). If the course has a due date, you’ll find it listed here as well. At the bottom of the overview is the course outline, broken out by lesson. Anything you’ve completed or have in progress is marked. Click a title to start that lesson. Navigate Through a Lesson Once you’re in a lesson, scroll through the content in the main screen on the right to progress. If available, you can hide and display the sidebar by clicking the ☰ icon in the left-hand corner of the main screen. Use the sidebar to navigate through the content and track your progress. Clicking the cover image at the top of the sidebar returns you to the overview for the training or learning path. Clicking Back to My Learning returns you to the Learn tab. Don’t worry about losing your place. Reach 360 keeps track of the last lesson you completed so that when you return to your training, you’ll continue at the top of the lesson where you left off. Reach 360 automatically bookmarks your progress in video or audio content progress if you navigate away from a lesson or close it while content is playing. Just press Play when you come back to the lesson to resume. Custom Training Your dashboard may contain custom training that have course cards similar to others on your dashboard but display a Launch Course button on the title card. Clicking it opens the course in a new window. These types of courses often have unique navigation and completion requirements that can vary from training to training. Learning Paths Learning paths contain two or more pieces of training. What you see when you select the title card for a learning path is slightly different. The learning path overview cover image displays the title and your current progress. Here you can either start with the first training or, if you’ve already started, continue where you last left off. You can also save it to your favorites by clicking the heart icon next to Add to Favorites. Next, you’ll see the average time the learning path takes to complete, the due date, description, and topics, as well as the authors of the included training. At the bottom of the overview, you’ll see title cards for the pieces of training that make up the learning path. Training you haven’t started displays a View button over the cover image. In-progress and completed pieces of training have a progress bar. Clicking a title card takes you to the overview for that training. You can review the training information, start or continue, and, for courses, jump to a specific lesson in the course outline. Completing Training Completing training means something a little different depending on the type of training you're taking. For microlearning, training is complete when you've viewed all of the content. For courses, it's when you've either progressed through a certain percentage of the content, completed a quiz, or progressed through a percentage and completed a quiz and then clicked Finish after the last lesson. For custom courses, you'll close the course window and to return to the title card page. For learning paths, completion is based on the requirements for each constituent component. If you didn't meet the requirements for any contained microlearning or course content, they must be met to complete the learning path. You can retake any training you’ve completed by clicking the Start Again button on the training overview. This won’t move completed training to the In-Progress section. If you can't find it, your admin may have removed access to that training. Completion Certificate In most cases, once you complete your training content, a completion screen displays where you can download your completion certificate. You can also download your certificate from the title card and return to the Learn tab, or, if available, navigate to completed portions of the training using the sidebar. Once you complete a training deliverable, it displays in the My Learning section under Completed with a link to download the completion certificate.1.9KViews0likes0CommentsReach 360: Get Started Using Reach 360
Hi, welcome to Reach 360! Watch the video for a demonstration of everything Reach 360 has to offer, then check out the sections below to explore further. Create Your Account Explore Your Dashboard Dive Deeper Upgrade to Reach 360 Pro Create Your Account If you've been invited to Reach 360 as a learner, get started by clicking the link in your invitation email. Click the Sign in with Google button to quickly create your account. You can also manually enter your email and select a password. In both cases, make sure you use the email address to which the invitation email was sent. Click Create Account to continue. Note: If you get an error when clicking the email invitation link, it may be expired. Contact the admin who sent you the invitation for further assistance. Articulate 360 Teams members: If you'd like to use Reach 360, contact your Articulate 360 Teams administrator for access. Explore Your Dashboard Your Reach 360 journey starts on the Learn dashboard. It's comprised of two parts. On the left, you'll see content that's been assigned to you and any content that you favorite! Start a course by clicking on it (find out more information about the tabs in the Learn collection). Dive Deeper Depending on your role, you'll see as many as four tabs at the top of the interface: Learn, Analyze, Manage, and, if you have access, a link to Rise 360. This user guide will give you more information about each. Feel free to explore and discover everything Reach 360 has to offer. If you need help, you can check out our FAQs for more information (including how to get in touch with Support). Welcome to Reach 360. We’re glad you’re here. Upgrade to Reach 360 Pro Want to know more about adding additional learners or activating Reach 360 if it's not already available for your account? Check out our guide on activating and upgrading.4.4KViews0likes0Comments