Forum Discussion
Rise courses not loading
Hello,
I also facing the same issue. I am able to get into the Home page but when I click on any course, it just shows white blank page.
Hello ReetheshSoans-7,
Thanks for reaching out!
- Just to confirm, are you also experiencing an error message, or only the blank page?
- What browser are you using?
- Do you notice any change if you switch browsers or use an incognito window?
As my colleague Kelly recommended earlier in this thread, please make sure that port 433 is enabled on your computer and your network endpoints are enabled so that Articulate 360 applications work properly on your device.
If you still have difficulty accessing your courses, please let us know in this thread or privately in a support case so we can investigate further!
Looking forward to hearing from you!
Hi, thx for responding still having issues.
The url loads but the page is white.
This only happens on my work network, same for all browsers.
But my coworkers on the same network with a pc are not having the issue.
We've tested different Apple os and same issue so it's not the os, not the browser... I've tried Firefox, Chrome, Safari, same result.
But I log in and the homepage loads but when I click on any course, it loads white page at that url...
Weird too I was on the open wifi at work and it works but I had the dongle connected to the ethernet port on the MacBook Pro and I uploaded an image. When I went to crop it, the image wouldn't load and the image wouldn't load on the page.
I am hardwired in but select wifi on my os.
So I unplugged the ethernet and just was on the open wifi and it worked..
???We did try incognito but same result...
also IT said port 443 is enabled
Hello gerryMayer-e37a,
Thanks for the additional information.
Can you please tell us more about how you connect to your work network? Do you connect using a VPN or custom proxy settings? Based on your description of the issue, you can connect to Articulate 360 services while connected to the wifi, but experience the behavior when connected using a LAN cable/dongle. Do your coworkers experience the same issue when they use a LAN cable or dongle while connected to the same network?
One thing your IT could check is if your LAN/Ethernet connection has the same security restrictions as your open network. Articulate's endpoints have to be reachable using an Ethernet connection as well for all services to work properly. If the endpoints are reachable via an Ethernet connection, please open a case with our support team here to connect with a support engineer for further troubleshooting.
