Forum Discussion
DanielGansle
3 years agoCommunity Member
Rise Courses Not Showing Up After Renewing Subscription - HELP!
Hi, I had created numerous courses using Rise during what appears to be a trial period. Our IT department reinstalled Articulate 360, but now all my Rise courses are gone as if I'm starting from scr...
KarlMuller
Community Member
Hi Daniel,
Recommend that you contact Tech Support and see if they can transfer your trial courses to your new account.
DanielGansle
3 years agoCommunity Member
Hi Karl, I understand Articulate keeps files on hand for 6 months. If that's the case, is there a way we can retrieve the Rise files I lost?
- KarlMuller3 years agoCommunity Member
Hi Daniel,
As stated before, contact Tech Support to help you with this.