Forum Discussion
DanielGansle
4 years agoCommunity Member
Rise Courses Not Showing Up After Renewing Subscription - HELP!
Hi, I had created numerous courses using Rise during what appears to be a trial period. Our IT department reinstalled Articulate 360, but now all my Rise courses are gone as if I'm starting from scr...
KarlMuller
4 years agoCommunity Member
Hi Daniel,
Recommend that you contact Tech Support and see if they can transfer your trial courses to your new account.
DanielGansle
4 years agoCommunity Member
Hi Karl, I understand Articulate keeps files on hand for 6 months. If that's the case, is there a way we can retrieve the Rise files I lost?
- KarlMuller4 years agoCommunity Member
Hi Daniel,
As stated before, contact Tech Support to help you with this.
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