Forum Discussion
Rise Custom Labels Not Working?
Hi: I have used the custom labels in Rise before. However, it seems to have stopped working. The custom text for Start Course is set to Start but the opening page still has Start Course when previewing.
Hi Pam,
I got your link, and I'm definitely seeing that the custom label is not applied when the video is embedded in an Accordion block. I'm going to bring this to my team to get more insight on why this is happening. I'll pop back in when I have more to share!
Hi Brenda,
I'm sorry that you ran into this issue - it's something that we've recently reported to our team as a possible software bug.
From here, I’ll meet with my team to take a closer look so we can determine next steps. Sometimes my team catches errors in my logic and we don’t have a bug after all. Of course, if that’s the case, I’ll let you know!
Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve. Here's more information on how we identify and tackle bugs.
One of the ideas to workaround this as our team investigates is to create a new set of the labels, and that one will allow for the updates. You'll see a example of this from my colleague Renato's Peek recording here (starts around 00:45 seconds).
I’ll let you know as soon as we have an update on this issue. Thanks so much again for letting us know about this, and I’m sorry it’s slowing you down.
Ashley - If you are still working there, can you please tell me why this issue hasn't been fixed 5 years on? Oi.
Rise 360 - this bug is still there. Plus other issues.
So many issues, so much missing functionality that so many people have requested for years. (I read the forums looking for solutions, but they never occur.) Developers are my bread and butter, so I'm knowledgeable about development time.
Are you waiting to do one big, massive release, or what? My enormous project can't wait.
PamHi Pamela,
Note that if you are using a custom label set for your course, that the label changes will not appear in Edit mode.
You will only see the custom label set working when you preview the course, use the Share link, or publish the course to a LMS.
Yes, re-labelling worked. Thanks.
Hi Brenda,
I wanted to update you that we pushed out a fix for this issue in Rise today - you can relabel the default labels in Rise.
Let us know if you need anything else.
OK. Thanks. Will give it a try!
Hello,
I am trying to create custom labels in Danish, but when I try and create a new custom set of labels they won't save. Please can you advise?
Thanks,
Julia
Hi Julia!
Happy to help you nail this down. First, which web browser were you using when this problem happened?
When you click Settings >> Labels >> Create New to create a new set of labels, do the new labels not appear in your Rise course?
Hi Alyssa,
I'm having the same trouble as Julia. I created a new label set and changed the text on one of the labels. I made sure that the label set is selected in my course settings. But the label doesn't change in the course.
Thanks,
Pam
Hi Pam!
Happy to help you sort this out! First, what label set are you using? The English set, or a new custom label set?
Also, is the Rise course already published? If so, you'll want to republish it to update the label set.
Hi Alyssa,
I created a label set called Viewpoint. I changed the text on one of the embed labels (View On Youtube). I selected the Viewpoint label set for several courses. When I preview them, I don't see the changed label. As these courses are under development, I haven't published them.
Thanks,
Pam
