Forum Discussion

TangieWooden-72's avatar
TangieWooden-72
Community Member
8 years ago

Rise "download course" button not working after Exporting

I created a course in Rise.  I need to load this course into our LMS so that it can be assigned to a department.  I exported the course and received the "course exported successfully" email.  When I...
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KarolinaWert736's avatar
KarolinaWert736
Community Member
4 years ago

Hi,

 

I have the same problem.

I have created a course in Rise using google chrome, got an e-mail with the link, clicked the download link and the download didn't start as normal.

I can see 'waiting for rise.articulate.com' message.

I've tried all advice as per the conversation above already - still struggling.

Please could the Support Engineers contact me and help?

  • KarlMuller's avatar
    KarlMuller
    Community Member
    4 years ago

    Hi,

    Have you tried these steps:

    After you click the Export button, you see a page with a message that you will be emailed when the course is ready for download. In the top right-hand corner there is a button to go back to the course.

    Do not use the back button. Just stay on the page and wait.

    Once the course has been exported, you will see a message: Export successful.

    At that point the ZIP file will automatically download to your computer. 

    You will still get the export email but you can just ignore it.

    • KarolinaWert736's avatar
      KarolinaWert736
      Community Member
      4 years ago

      Hi,

      Yes I have tried that.

      My IT department has helped me by switching off the Internet Security.
      The file started downloading.

      Thank you for your assistance.

      Kind Regards,
      Karolina

      [http://logo.dentons.com/dentons