Forum Discussion
Rise: Embedded video (in Accordion and Tabs) failing to load.
Crystal, have we heard any updates on this issue or an estimated timeline? It's impacting a large number of our courses and our team needs to make a decision on if we need to update our content across the LMS. Thank you!
I received an email from the Articulate Team this morning about a fix implemented with Storyline2 that sounds like it might relate to the Rise issues we are running into. I'm sure your team is aware, but here is a copy of the body of that email for reference.
Recently, some commonly used browsers, including Chrome and Safari, started blocking autoplay of audio and video content on websites. Chrome has temporarily rolled back this change for audio, but it will be made permanent in October. These changes impact audio and video in e-learning courses created in Storyline.
With the latest Storyline 2 update, learners using Chrome 66+ or Safari 11 will see a play button when they launch or resume a course with a video on the first slide. Videos on other slides should autoplay as expected.
You’ll need to install the latest update and republish your courses to ensure that learners can play video content across browsers. Please let us know if you have any questions.