Forum Discussion

CoryWarshawsky-'s avatar
CoryWarshawsky-
Community Member
8 years ago

Rise: Embedded video (in Accordion and Tabs) failing to load.

We are experiencing sporadic issues with embedding videos not loading within Accordions and Tabs, using iframe embed codes. When the course loads, the learner will see a grey box where the video sho...
rise 360
AnnieSauer's avatar
AnnieSauer
Community Member
4 years ago

Hello! I'm having this same iframe issue with two embedded Google Docs. When I embed them individually as multimedia blocks, no issues. When I switch to tabs or accordion, only the first Doc loads while the other Doc is an empty box:

Is there a fix for this?

Browser: Chrome Version 104.0.5112.80

CNavarro's avatar
CNavarro
Former Staff
4 years ago

Hi Annie. Sorry to hear about your embedded Google docs. I am here to help. I created a sample Google document and embedded it into an Embed block, Accordion block, and a Tabs block, and they displayed fine during the preview. Are you experiencing the issue during preview or when it is already uploaded in an LMS? Does the issue still occur if you embed the same Google documents in a new course? Does it display the same behavior if you use different Google documents?