Forum Discussion

CoryWarshawsky-'s avatar
CoryWarshawsky-
Community Member
8 years ago

Rise: Embedded video (in Accordion and Tabs) failing to load.

We are experiencing sporadic issues with embedding videos not loading within Accordions and Tabs, using iframe embed codes. When the course loads, the learner will see a grey box where the video sho...
rise 360
AnnieSauer's avatar
AnnieSauer
Community Member
4 years ago

I tested it with a new course and got the same issue. I'm seeing the error in Rise and in Review 360. I got it to work briefly in Rise with different Google Docs, but when I moved one of the embeds from tab 2 to tab 1, I got the error again. Even with a fresh course, it doesn't work with the two Google Docs I want to embed. The different Docs it briefly worked with were stored in the same location with the same permissions, so I don't know what could be causing it.

CNavarro's avatar
CNavarro
Former Staff
4 years ago

I understand. Thanks for taking the time to do tests for me, that is odd. We would love to take a closer look; feel free to open a case here. Our support engineers are ready to help.