Forum Discussion
Rise Export to Web Not Working
Hi everyone!
Thanks for all the details that you've provided on this issue.
If you created a case, you'll likely already know that we fixed this today but for those that didn't, today's Rise 360 update included a fix for when content published to web output would fail to load when embedded in an iframe.
You'll need to re-publish any affected content to see this fix.
Thanks again and please let us know if you need any additional help!
Hi everyone,
Thanks for sharing all of these details. Seeing that previously uploaded web exports are still working while newly published ones are getting stuck on “loading” is especially helpful context.
While Rise 360 web exports are intended for web hosting environments rather than SCORM/xAPI LMS workflows, we understand many Thinkific users have successfully used them in multimedia lessons for quite some time.
At the moment, we haven’t confirmed the root cause yet, so I don’t want to speculate on whether this is related to a platform change in Thinkific, a change in newer web exports, or another compatibility factor. However, the details everyone has shared here are very helpful for narrowing things down.
If you haven’t already, please open a support case and share a copy of the exported web package along with details about when the issue started occurring for you. That will help the team investigate further.
I appreciate everyone continuing to share findings and testing results here.
As I mentioned in my above post, I use Netlify, which is a web hosting environment.
