Forum Discussion

WhitneyLowe's avatar
WhitneyLowe
Community Member
1 month ago
Solved

Rise Export to Web Not Working

I have a number of courses that are built in Rise.  Each of these courses holds various types of multimedia content. Previously I was using the web export option because I do not need to track co...
advice
community
rise 360
  • LucianaPiazza's avatar
    LucianaPiazza
    1 month ago

    Hi everyone!

    Thanks for all the details that you've provided on this issue.

    If you created a case, you'll likely already know that we fixed this today but for those that didn't, today's Rise 360 update included a fix for when content published to web output would fail to load when embedded in an iframe.

    You'll need to re-publish any affected content to see this fix. 

    Thanks again and please let us know if you need any additional help!

LucianaPiazza's avatar
LucianaPiazza
Staff
1 month ago

Hi everyone!

Thanks for all the details that you've provided on this issue.

If you created a case, you'll likely already know that we fixed this today but for those that didn't, today's Rise 360 update included a fix for when content published to web output would fail to load when embedded in an iframe.

You'll need to re-publish any affected content to see this fix. 

Thanks again and please let us know if you need any additional help!

ded2's avatar
ded2
Community Member
1 month ago

Hi Luciana, I republished a Rise course and uploaded it to netlify, which is where I had my previous HTML published Rise courses, and I still get the "content is loading" spinning disc...(screenshot below)

 

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    29 days ago

    Hi ded2​,

    Sorry to hear that you're still experiencing this setback after republishing from Rise!

    I've opened a new support case on your behalf, so our support engineers can take a closer look at this issue. They should be following up with you soon, and we can continue the conversation there.