Forum Discussion

ZanelRautenb707

Community Member

5 years ago

Rise Import Translation Fail Error

Hi, I keep getting an Import Fail error when I try to import a xlf translation file into Rise. Does anyone know what the problem could be? Thank you

Community Member

5 years ago

Hello, Alyssa!

I forget duplicating step, and sent original XLIFF file to my translator. Is it possible to import it even if it is not a copy?

Thanks

Former Staff

5 years ago

Hi Grégoire,

As long as you import the translated XLIFF file into the course where it was extracted from, you should be good.

SteveMoss-ffad8
Community Member
5 years ago
Hi Chino,

I have the same issue as Zanel. I am trying to load a partial XLIFF file to see how my progress is looking. I was able to do it once but after I had more progress in the translations, I keep getting the failure message. Here are the steps I've taken:

- Duplicate course

- Downloaded XLIFF

- Translated XLIFF

- Uploaded translations to Rise. Failure message.

- Downloaded new XLIFF

- Copied translations from the old version to the newer version

- Uploaded translations to Rise. Failure message.
- hazelB
  Staff
  5 years ago
  Hi Steve! Did you make any edits to the course after you downloaded your XLIFF file? If you made even a slight change, then uploaded back the translated XLIFF file, that could give out an error.
  
  If you didn't, and the course remains the same as when you downloaded your XLIFF file, please open a case with us so that our support engineers can check.
  - SteveMoss-ffad8
    Community Member
    5 years ago
    Hazel,
    
    Thank you for your fast response. I found my issue and it was not a Rise problem.
    
    Thank you for reaching out.