RISE not marking completion

Hi Adam!

Are you noticing this problem is happening in Chrome and Edge?

If so, we've also seen that courses exited by closing the browser window in Chrome 83 or Edge are not showing as complete or resuming as expected.

Here are some details on the Chrome 83/Edge behavior:
Chrome has deprecated a technology that was used by many LMSs to allow a course to communicate back to the LMS when the course window is closed (as opposed to using the Exit Course button).

If your LMS hasn't upgraded their system, or if you're using an older version of your LMS that doesn't include an update to address this change, the course cannot communicate progress or completion properly. This causes learners to start over from the beginning instead of resuming a course or recording completion after they close the browser window.

Please reach out to your LMS and find out if they have released an update to address the Chrome changes.