Forum Discussion

JulieStelter1's avatar
JulieStelter1
Community Member
6 years ago

RISE not marking completion

Hi, Users of my RISE course are finding that if they exit the course, some of the lessons that were completed are no longer marked as complete when they return. The navigation is restricted so som...
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SusanKorrel's avatar
SusanKorrel
Community Member
6 years ago

I have a similar issue, which I've submitted as a case.

My course has 8 lesson blocks, each followed by a quiz block, plus an intro and conclusion lesson block. (i.e. Mod 1, Mod 2, Quiz, Mod 3, Quiz .... Mod 9, Quiz, Conclusion)

If the user leaves the course after Block #9 (i.e. Module 5 quiz block) but before they complete the course, their progress from Module 6 onwards is not captured.

I reordered the blocks - moving all the quiz blocks to the end - and the same issue applies. That is, if I leave after Block #9 (which in this case is Module 9), my progress in any of the quizzes is not recorded.

I've tested removing quizzes, removing lessons, and always the failure to record progress happens after the ninth block.

Therefore, I've determined it is not a specific block that is causing the issue, but rather the number of blocks involved.

This issue is occuring in our LMS (Go1), but I have been testing in scorm.cloud. I've tested using Chrome & Firefox. We export as v1.2, but I've tested as 2004. 

Susan