Forum Discussion
Rise not reporting to LMS as Complete
Hi,
Wondering if anyone can help me on make a Rise module communicate with the LMS properly. I've create and published a module (no quiz) based on tracking using course completion. This is set to 100% and when a user reaches the end of the module and closes it, the LMS does not recognise it as completed.
I initially thought that it may be because the user needs to scroll to the bottom of the last page in order to complete and so I tried altering the course completion from 100% to 90% to give a bit of flexibility but this didn't make any difference. Is there anything I'm missing? Also previously in storyline modules you had the option to set a reporting status such as Complete/Incomplete but I can't find this anywhere. Is it possible to apply this in Javascript files once published maybe?
Many thanks for any help.
Kevin
43 Replies
Hello Steven and welcome to E-Learning Heroes!
Sorry to hear that you're experiencing a similar issue. Let's see if we can help you out :)
I took a look at Kevin's case and it seems that we were unable to replicate the issue, and awaiting some additional information to further test. That does mean, however, I do not have a solution to share with you at this time.
Were you able to replicate the issue in SCORM Cloud or is the issue only happening within your LMS as well?
Hi Leslie,
It's in our LMS entitled Intellum Exceed and apparently a known issue with Rise course completions without quizzes.
Hey Steven,
Hmm, is that an issue with your LMS? Do you experience similar behavior with SCORM Cloud?
"A known issue with Rise course completions without quizzes." is not ringing any bells for me.
Did you work with our support team or is another thread coming to mind? I'd be happy to take a look.
It also looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Hi there,
I am having a similar issue, though slightly different. If I select during export to Track Using Course Completion (100%), it marks it as complete, regardless of what I go on the test, as it should. :)
My problem is that if I Track Using Quiz Result, it does nothing. It neither marks it as pass nor fail. It always shows as incomplete. I am using Comply365.
Any suggestions? Thanks!
Hello Kristen and welcome to E-Learning Heroes :)
Sorry to hear that you've run into an issue tracking your Rise course, but I'd be glad to help you out.
I'm curious how you have the Reporting set for your course? If you have it set to Passed/Incomplete or Complete/Incomplete and you were failing the quiz, that would be the expected result.
Let me know how you have that setup and if you are able to replicate an issue within SCORM Cloud as well.
Huh, I must have done a fast export while making an update and missed that step. LOL I redid it, and it seems to work fine. Thanks!
Awesome! Thanks for popping back in with an update Kristen. Glad it's now working as expected for you.
Found a solution that worked, since my team encountered this same problem. The course launch page (html) needs to point not to the default our LMS (Oracle Taleo Learn) detected when initially setting up/importing into the LMS, which is "index.html" at the top level of the published/exported files/folders. Instead, the course launch URL needs to point to the "indexAPI.html" file which resides under the "scormdriver" folder under the main course folder. There may be a way to modify the imsmanifest.xml file to direct your LMS to the other file/location. In Oracle Taleo Learn, the course launch link/URL can be easily modified from the course launch page. So examples of these are:
- Did not work/default: yourhost\coursename\index.html
- Worked/manually modified: yourhost\coursename\scormdriver\indexAPI.html
It was not necessary to add another scored (quiz/assessment) component to the course in order to get it to register completion into the LMS. In fact, we tried this as one part of our troubleshooting process and it did not fix the issue.
Hi Connie,
I saw your post and tried this but it did not work - do you know if this is a universal fix for various systems? I was super hopeful, but it did not resolve my status update issues.
Thanks!
I am having issues with a Rise course registering the completion status in two LMS's. After reading this I have changed the course tracking to course completion, rather than quiz result. Will this address these issues discussed here?I did notice that the score was inconsistently passed to the LMS.
Hi Helen!
The inconsistency you're seeing could depend on how learners close the course:
- Some learners close using the "Exit Course" button inside the course, and their completion data is sent to the LMS.
- Some learners close the course using the browser window close button (x), and their completion data is not sent.
Chrome has deprecated a technology that was used by many LMSs to allow a course to communicate back to the LMS when the course browser window is closed. We made an update to Rise 360 in February to account for this change in Chrome.
Your LMS may also need to upgrade their system to account for this change. If your LMS hasn't upgraded their system, or if you're using an older version of your LMS that doesn't include an update to address this change, the course cannot communicate progress or completion properly.
This causes learners to start over from the beginning instead of resuming a course or recording completion after they close the browser window.
Please reach out to your LMS and find out if they have released an update to address the Chrome changes.Hi Alyssa,
I have tried with and without the "exit button". When I included the exit button in the course it actually does nothing. It does not close the window or exit the course, so I am at this stage stuck with the browser X button, which does not send a completion back so far.
The course launches and the LMS updates to In Progress, but it will not track as complete even though my progress in RISE shows 100% done.
Any other thoughts or ideas? We are using Ascentis for our HR platform and they are trying to troubleshoot but no luck there either.
Thank you I have passed on this feedback to our vendors. Hopefully I'll report back shortly with good news.
Hello, I am having the same problem. Rise is not sending course completed status to Moodle LMS. Does the February upgrade mean that any courses published before that will have to be republished?
Hello, N R!
If Moodle hasn't upgraded their system to account for the change, then you may have to add an Exit Course button or link to your courses and republish them.
I would suggest trying this with one of your courses first to see if it makes a difference in your LMS. Let me know how it goes!
