RISE on SuccessFactors Mobile

Hi there.

We are having some problems  playing our video content in our RISe courses. We are using SuccessFactors custom mobile app. When we try to view our videoswe get following message:

Do you have any suggestions?

Thank you very much Peter

Hi Peter,

Does it work outside the mobile app, such as on the desktop while still viewing in SuccessFactors? Have you tested in a standard mobile browser such as Safari or Chrome? I'd look to see how that behaves and then reach out to your SuccessFactors team for what isn't supported within their mobile app! 

Thanks great news Peter. Thanks for chiming in with an update.

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Hi,

Very interested if the RISE/SAP SF issue resolved yet = please advise  - thanks

we have SuccessFactors and use the mobile app.  there is a lot of diversity in this email string about what the problems are, which I believe is not Rise specific.  We never had a problem with Rise in SuccessFactors or the mobile app.  The only remaining problem we've had is also not specific to Rise courses, because we develop in Rise, Presenter, and Storyline, and have courses that other bottlers shared that use captivate, and all of them have the same problem in the mobile app, which is specific to the EXIT buttons, and EXIT course triggers.  all work in browsers, but none work in mobile app.  this is a SuccessFactors issue as they have not given attention to LEARNING within the mobile app in over a year.  The error message that Peter showed months ago, we experienced in SuccessFactors.  Regardless of either browser or mobile app, that media format black screen appeared when the courses were created in captivate and either embedded a video developed in FLash or linked to a video developed in FLash, even when they published with Flash support.  Most of our users are using mobile devices, but not the mobile app and the rest are using Windows 10 with Edge.  However, these same flash video contents did not work in Chrome either - and most of our desktops do not have chrome installed.  WE as a newer bottler with newer devices, only publish in HTML5 and abandoned flash development and flash support.  The mobile app will still work for all our Rise and Storyline courses, even those with video in mp4 format.  However, the androids do not have a good experience as iOS and you can clearly see from KBAs that there is more attention given from SuccessFactors Learning and much of it's functionality on iOS devices.  so for us, to get around the exit buttons/triggers, we simply have to make sure the complete course trigger works, and explain to them on the last slide that they'll get credit in the mobile app as long as they don't close out the window too soon.

Hi everyone, I've been advised by our SuccessFactors in-house admin that if we want SAP/Success Factors to work on a problem it needs to be identified in their own SuccessFactors Community page. Then it needs to have at least 10 votes from different organisations for them to actually work on the problem. I am getting our admin to check in the community page to see if this EXIT button has been identified and if it is will update this discussion with the link for voting to start.

Hi there Your Call L & D, 

Thanks for posting. No update yet, but now that you’ve commented on this thread you are subscribed to it and you’ll receive any updates we post here. We'll let you know here once we have more information on this issue. 

Sorry for late reply.  In our May testing of courses for June 1 release, the exit was working properly in the SF mobile app.  Although they didn’t notify me for this, when my ticket was from the fall last year, I was relieved it was finally fixed.  The only thing I wish now is for a larger prominent exit course instead of the tiny words in right corner.  🙏

Hi, this thread has been very helpful to me as we prepare to implement the SF mobile app.

As the last post was almost a year ago, does anyone have any updates or best practices with using the SuccessFactors mobile app? Any past issues that have since been fixed?

Thanks!

Four years passed, but unfortunately, the SF LMS app (both Android and iOS) has a challenging UX. The file attached in RISE is not downloadable from mobile since it seems to load it in a frame instead of throwing the file to the OS to be handled by the designated app. Is there a way to force SF mobile app to download the attached file?