Hi there, I have created a few RISE courses and uploaded them to our LMS (SuccessFactors) which works fine on a desktop, but is not working on mobile at all. The screen freezes and does not allow you to go forward. Anyone else have this problem? Please help!

we have SuccessFactors and use the mobile app. there is a lot of diversity in this email string about what the problems are, which I believe is not Rise specific. We never had a problem with Rise in SuccessFactors or the mobile app. The only remaining problem we've had is also not specific to Rise courses, because we develop in Rise, Presenter, and Storyline, and have courses that other bottlers shared that use captivate, and all of them have the same problem in the mobile app, which is specific to the EXIT buttons, and EXIT course triggers. all work in browsers, but none work in mobile app. this is a SuccessFactors issue as they have not given attention to LEARNING within the mobile app in over a year. The error message that Peter showed months ago, we experienced in SuccessFactors. Regardless of either browser or mobile app, that media format black screen appeared when the courses were created in captivate and either embedded a video developed in FLash or linked to a video developed in FLash, even when they published with Flash support. Most of our users are using mobile devices, but not the mobile app and the rest are using Windows 10 with Edge. However, these same flash video contents did not work in Chrome either - and most of our desktops do not have chrome installed. WE as a newer bottler with newer devices, only publish in HTML5 and abandoned flash development and flash support. The mobile app will still work for all our Rise and Storyline courses, even those with video in mp4 format. However, the androids do not have a good experience as iOS and you can clearly see from KBAs that there is more attention given from SuccessFactors Learning and much of it's functionality on iOS devices. so for us, to get around the exit buttons/triggers, we simply have to make sure the complete course trigger works, and explain to them on the last slide that they'll get credit in the mobile app as long as they don't close out the window too soon.

Hi everyone, I've been advised by our SuccessFactors in-house admin that if we want SAP/Success Factors to work on a problem it needs to be identified in their own SuccessFactors Community page. Then it needs to have at least 10 votes from different organisations for them to actually work on the problem. I am getting our admin to check in the community page to see if this EXIT button has been identified and if it is will update this discussion with the link for voting to start.

no, not at this time. we do not allow completion upon launch; we control the player within storyline so that they can't exit and receive credit, especially in the case of compliancy this is not an option. also we do not allow for offline player.

Hi Ashley The steps from Michael didn't resolve the problem with Rise. What we have tested is that the SCORM package works on IE11 and shows completion in Success Factors but the SCORM package doesn't work on the SF mobile app. We have got the AICC version working on the SF mobile app but the AICC format still doesn't work on IE11 - is there a fix for the AICC version on desktops yet? The only solution at this stage would be to push out both SCORM and AICC versions to users (very messy) and substitute completion of one package for the other depending on what device they complete it on. Any other suggestions greatly received :) Thanks Ann-Marie

Hi Cheryl, Peter and Ann-Marie, I'm sorry you're all still running into this issue - it's something our team is still taking a look at, but since SuccessFactors is using a custom mobile app that's causing some roadblocks to our testing and determining a fix. We also know that IE11 + AICC + SuccessFactors + Rise is also causing headaches if you were to ask users to not use the mobile app, but use the desktop browsers instead. We'll let you know here once we have more information on either of these issues!

RISE on SuccessFactors Mobile | Articulate

51 Replies

NathanLuke
Community Member
8 years ago
Hi there,

We are experiencing the same issues with a SuccessFactors' LMS and mobile compatibility.

@Ashley is there an update, workaround or fix yet?

Thank you.
AshleyT-Pollard
Staff
8 years ago
Hi all,

After working with with SuccessFactors they were able to verify that the scrolling problem with Rise content and the SuccessFactors Mobile app was being caused by an iOS bug affecting the web viewer that they use.

It is now fixed in iOS 11.2 - so you'll want to let learners know that they'll need to use the latest iOS to properly view Rise courses within the Success Factors Mobile app.

Thanks for your patience as our team worked through this with SuccessFactors!
Ann-MariePic526
Community Member
8 years ago
OMG !!

This is great news as we have just launched a Rise course to over 12,000 participants and we had to make it desktop only.

We tested a SCORM package today on SuccessFactors and it works and completes as expected.

Now to get SuccessFactors to sort out a better way of opening resources and links from the Rise and Storyline as they currently open in the same window in the app and then you can only use the 'Details' button to go back which then throws you out of the learning.

A nice Xmas treat :)
AshleyT-Pollard
Staff
8 years ago
Have a wonderful Christmas, Ann-Marie! 🎄

Let us know if you need anything else.
CherylPowers
Community Member
8 years ago
Yes this is fantastic news, and we had put RISE on hold until this was settled. The update communication is truly appreciated.
AshleyT-Pollard
Staff
8 years ago
So happy to hear that Cheryl, and I sent your feedback to our developers too. They'll be very happy to hear you can now use Rise!
NathanLuke
Community Member
8 years ago
Thank you for the quick turnaround and update. Much appreciated.

Cheers
KelleyConrad
Community Member
8 years ago
I'm working with a client who uses SuccessFactors and we're not able to upload a Rise course at all. We just get errors.
Ann-MariePic526
Community Member
8 years ago
Hi Kelley

What errors are you getting? We use Rise with SuccessFactors using SCORM 1.2 as the Export LMS option. Let me know if we can help.
- KelleyConrad
  Community Member
  8 years ago
  Thanks for the reply. It's for a client and they asked that we publish to
  AICC. I sent them the information about publishing to SCORM that I found on
  the forums and am hoping they will give that a test. They just get a bunch
  of errors when trying to upload the AICC output.
AshleyT-Pollard
Staff
8 years ago
Hi Kelley,

We still have this as an open issue with our team as well - but I know a few folks said they were able to workaround it using the relay.php method mentioned here.

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RISE on SuccessFactors Mobile

51 Replies

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