Rise PDF Export Omitting Images

I've been working on a Rise course this week, and my client requires a PDF version for their review purposes.

Over the last week I have successfully published this PDF multiple times without issue, but since yesterday the published PDF does not contain any images that appear in the content area.

The image format is SVG.

Has anyone experienced this, and is there a fix?

Thanks in advance for any advice.

Rise 360

StevenBenassi
5 months ago
Hi Everyone!

I'm happy to let you know we released a new update for Rise 360! This update fixes the issue where images were missing from the PDF output of a Rise 360 course. There's nothing to install for web apps. New features and fixes are immediately available!

Please let me know if you have any questions about this update or the issue you reported!

DavidTait
Super Hero
5 months ago
Further to my original message, it seems as though if I switch my images to something other than 'image centered', they appear in the PDF version. Which seems to rule out this being an issue with SVGs.
KarenHall-e179a
Community Member
5 months ago
I'm having an issue with missing images when exporting my Rise course to a PDF today as well. Only some of the images are showing - my first "image with text" shows, but the rest do not. All my "2 column grid" images are showing as well as the "text on image".

I had no issues publishing this course two days ago. My images are in .png or .jpg format.
DavidTait
Super Hero
5 months ago
Not that I'm glad you're having the same issue, but it's kind of a relief knowing it's not an issue that is specific to my set up.

I have also noticed that png images are omitted from labelled graphics during PDF publish too.
KarlMuller
Community Member
5 months ago
I'm seeing the same problem. No images at all in my recently published PDF.
- DavidTait
  Super Hero
  5 months ago
  I've just checked again this morning and the issue still persists for me too.
Shahidyakoob
Community Member
5 months ago
Yes, I can confirm there is a issue. Published an existing course and there are many images missing in the PDF.
CarlosHenriqueM
Community Member
5 months ago
YES, HERE WE ALSO HAVE THE SAME PROBLEM WITH ALL IMAGE FORMATS JPG,PNG,GIF AND SVG.

BY DOING SOME TESTS IF I DIVIDE THE COURSE AND EXPORT THE CHAPTERS/MODULES, SOME IMAGES WILL APPEAR AGAIN, BUT THE PROCESS IS WORKABLE BECAUSE WE HAVE TO DUPLICATE THE COURSE OF 10 MODULES, LEAVE MODULES 1 AND 2 AND EXPORT, THEN DOING THE SAME, LEAVES MODULES 3 AND 4. THIS TAKES A LONG TIME AND DOESN'T WORK 100%
DavidTait
Super Hero
5 months ago
I've had a response to my support case confirming that there was an issue with the PDF export omitting images. This has now been fixed, so give it a try, hopefully it'll work for you too.
StevenBenassi
Staff
5 months ago
Hi Everyone!

I'm happy to let you know we released a new update for Rise 360! This update fixes the issue where images were missing from the PDF output of a Rise 360 course. There's nothing to install for web apps. New features and fixes are immediately available!

Please let me know if you have any questions about this update or the issue you reported!
EricSommer
Community Member
5 months ago
Hi Steven,

Thank you for the update and for working on this.

I just published to PDF and had flip cards overlapping in format and text cut off. Additionally, the flip cards covered the text block that followed.

Publishing to PDF does not meet accessibility standards, which is concerning.
- StevenBenassi
  Staff
  5 months ago
  Hi Eric!
  
  You're welcome! Happy to help!
  
  I understand your concern. Although Rise 360 does not export accessible PDFs, we are tracking a feature request to allow for more control around page breaks when publishing to PDF. Improving the output of interactive elements such as Flashcards.
  
  I've linked this discussion to the feature report and will share updates if it makes it to our Feature Roadmap.