Forum Discussion

LindsayHunt-0c5's avatar
LindsayHunt-0c5
Community Member
1 year ago
Solved

Rise Progress issues

Hi all, I have published a Rise course on to our LMS. I gave the course to our LMS host in xAPI (as requested by them). We are now experiencing this issue: when a learner leaves the course not all of...
rise 360
  • JoseTansengco's avatar
    JoseTansengco
    1 year ago

    Hello Lindsay,

     

    Sorry to hear that you ran into this issue. 

     

    I'd recommend testing your course in SCORM Cloud to isolate if the behavior is LMS-specific. We're not seeing reports from other users about issues with the progress bar, so testing in a different environment will be super helpful in identifying the cause. 

     

    If you can replicate the behavior in SCORM Cloud, please open a case with our support team here so we can troubleshoot your course to see what's happening. 

JoseTansengco's avatar
JoseTansengco
Staff
1 year ago

Hello Lindsay,

 

Sorry to hear that you ran into this issue. 

 

I'd recommend testing your course in SCORM Cloud to isolate if the behavior is LMS-specific. We're not seeing reports from other users about issues with the progress bar, so testing in a different environment will be super helpful in identifying the cause. 

 

If you can replicate the behavior in SCORM Cloud, please open a case with our support team here so we can troubleshoot your course to see what's happening. 

  • LindsayHunt-0c5's avatar
    LindsayHunt-0c5
    Community Member
    1 year ago

    Hi Jose,

    Thanks so much for this. I went through this process and it looks like it is NOT an issue with the course (issue didn't replicate in SCORM Cloud). It must be LMS-specific. Working with the LMS host to figure this out. I appreciate the prompt and helpful response!