Forum Discussion
Rise quiz questions disappear if you tab backwards (SHIFT+TAB) using a keyboard
Hi Sam,
Thanks so much for reaching out to the community to share your findings. So sorry to hear you ran into this issue within your Rise 360 Course.
You're in great hands with my colleague Dexter. I see that he's currently troubleshooting this issue and determining next steps.
We'll continue the conversation over in your support case. Hope that you have a great day!
Hi LucianaPiazza I didn't ever receive an update on case number #03559329. According to my last correspondence in February 2023, I was communicating with Dexter Sadang. Are you able to follow up and find out what happened to this case.
- EricSantos3 months agoStaff
Hello Sam,
Thanks for following up with us and for sharing the case number. I looked it up and saw that Dexter confirmed a bug related to the issue you reported regarding tabbing backward. The workaround is pressing the tab key again, as you recommended.
If you haven’t received this email from Dexter, kindly check your Spam folder. It’s been several months since then, so it may have been deleted from your Spam folder. You may need to check with your IT department to be sure that emails from us aren’t blocked by adding the @articulate.com domain to an approved senders list or a company allowlist.
Our product team is aware of the issue. Understanding how many people are experiencing this problem and how often they encounter it helps us prioritize our development resources. Your support case is still open, so please feel free to email Dexter if you have additional questions regarding the bug.