Forum Discussion

TomFogarty1's avatar
TomFogarty1
Community Member
10 years ago

Rise Reporting Issue

Really like what Rise can do but having issues with it not reporting back to LMS, anybody else out there use SABA and have reporting issues
rise 360
VeronicaVolz's avatar
VeronicaVolz
Community Member
10 years ago

Hi Ashley, I know that Adam had answered my SCORM issue about 2004 not reporting the interaction data. Sorry to bring this up here but would it be possible to open a support case to make sure this is being looked at? It is really important and I am waiting to see if this is fixed before I purchase (and my trial is running out!) Also, when could we expect an update to Rise?

Thanks!

  • AdamSchwartz's avatar
    AdamSchwartz
    Staff
    10 years ago

    Hi Veronica - no worries. We are tracking your request you made here. We have a team looking at it now and we'll update you shortly. 

  • AshleyT-Pollard's avatar
    AshleyT-Pollard
    Staff
    10 years ago

    Hi Veronica, 

    I wanted to get you the link for submitting a case as well in the event that you need it in the future.  You can connect with our Support Engineers here 24/7. 

    As Adam confirmed it's something the team is actively investigating, and once we have an update to share here we'll be sure to do so promptly! If there is anything else our team can assist with, please feel free to let us know here in the E-Learning Heroes forum or by reaching out to our Support Engineers. 

    Hope you have a great Holiday weekend!