Rise reset progress

Just thought I would chime into this thread as every once in a while we have client users who run into issues with updated content. To echo what Karl Muller said, it's important to know that updates with significant structural changes can cause issues with the suspend data. I've tested several Rise updates in our LMS with small changes like swapping text, images, and videos and current users are not affected. We typically recommend that updates with significant changes are only assigned to new users with older users finishing the outdated content first. We do, however, have the ability to reset a user's attempt back to the start if need be.  

Hi all,

I have noted that when we use 'reset learner progress', quiz scores will be saved but I'm wondering what effect using this option will have on LMS course completion records. We have a course that doesn't rely on quiz completion, only on course progress. If I reset learner progress, will that reset their LMS course completion record too?  We have over 1000 completions of a Rise course on our LMS, if I upload an updated version of the course with 'Reset Learner Progress' enabled, will our LMS retain all of these completion records or will they be reset too? 

Hello Derek, 

If you upload a new version of an existing Rise 360 course to your LMS, then this shouldn't affect the historical data that's already available in your LMS reporting. Just be sure you're uploading a new version of an existing course, since uploading as a new course will most likely reset the reporting data. 

Here's what uploading a new version of a course looks like in our LMS: