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TC_FCU's avatar
TC_FCU
Community Member
9 months ago

Rise Scenario Text Overwriting Itself - Help!

Howdy e-learning heroes,

While using Scenario Blocks in Rise360, if I click ADD CONTENT and select TEXT in the upper right, once I begin to insert body text it will overwrite ALL Text slides in the scenario. I am unable to undo this and am losing large chunks of content in the process. This happens across Firefox and Chrome as well as in duplicated versions of the project.

Has anyone run into this issue? Is there a method to troubleshoot?

Any help is appreciated!

rise 360

6 Replies

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  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    9 months ago

    Hi Tom, 

    Thanks so much for reaching out! I see that you've opened a support case and that you're working with my colleague Cleober. You're in great hands! 

    We'll continue the conversation over in your case! We appreciate your patience. 

  • RonAustin-9e0ff's avatar
    RonAustin-9e0ff
    Community Member
    9 months ago

    I just submitted a ticket for the exact same thing - is there a fix, or should I just wait on the ticket? Thanks!

    • Mike_Marcos's avatar
      Mike_Marcos
      Staff
      9 months ago

      Hello Tom and HSEWI, 

      Wanted to let you know that the bug causing this issue has been resolved! Thank you for bringing this up.

  • Laragh-Two2's avatar
    Laragh-Two2
    Community Member
    2 months ago

    Hi, we are having the same issue with the scenario blocks today. Is there a way to fix this?

    Thanks!

    • KellyAuner's avatar
      KellyAuner
      Staff
      2 months ago

      Hi Laragh-Two2,

      I'm happy to help!

      The issue Tom described has since been fixed. To narrow down the issue, I have a few troubleshooting questions:

      If the issue persists, it'd be helpful to look at your course. You can share a copy with our team through a support case, and we'll delete it from our systems once troubleshooting is complete!

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Howdy e-learning heroes,

\n

While using Scenario Blocks in Rise360, if I click ADD CONTENT and select TEXT in the upper right, once I begin to insert body text it will overwrite ALL Text slides in the scenario. I am unable to undo this and am losing large chunks of content in the process. This happens across Firefox and Chrome as well as in duplicated versions of the project.

\n

Has anyone run into this issue? Is there a method to troubleshoot?

\n

Any help is appreciated!

","body@stringLength":"542","rawBody":"

Howdy e-learning heroes,

\n

While using Scenario Blocks in Rise360, if I click ADD CONTENT and select TEXT in the upper right, once I begin to insert body text it will overwrite ALL Text slides in the scenario. I am unable to undo this and am losing large chunks of content in the process. This happens across Firefox and Chrome as well as in duplicated versions of the project.

\n

Has anyone run into this issue? Is there a method to troubleshoot?

\n

Any help is appreciated!

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Text-to-Speech.","conversation":{"__ref":"Conversation:conversation:1224725"},"id":"message:1224725","revisionNum":1,"uid":1224725,"depth":0,"board":{"__ref":"Forum:board:discuss"},"author":{"__typename":"User","uid":1506629,"login":"TSolot","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://api.articulate.com/id/v1/avatars/aid%7C5568e137-e8cc-4183-8e68-665219b812b1"}},"metrics":{"__typename":"MessageMetrics","views":4},"postTime":"2025-04-22T14:43:55.703-07:00","lastPublishTime":"2025-04-22T14:43:55.703-07:00","readOnly":false},"ModerationData:moderation_data:898209":{"__typename":"ModerationData","id":"moderation_data:898209","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:898209":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1018966"},"id":"message:898209","revisionNum":1,"uid":898209,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"parent":{"__ref":"ForumTopicMessage:message:898208"},"conversation":{"__ref":"Conversation:conversation:898208"},"subject":"Re: Rise Scenario Text Overwriting Itself - Help!","moderationData":{"__ref":"ModerationData:moderation_data:898209"},"body":"

I've attached a screen cap of the issue here:

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"49","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-08-12T07:56:43.000-07:00","lastPublishTime":"2024-08-12T07:56:43.000-07:00","metrics":{"__typename":"MessageMetrics","views":21},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:connect/community:rwgqn69235board:discuss/message:898208/message:898209","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[{"__typename":"AttachmentEdge","cursor":"MjUuM3wyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message898209AttachmentNumber1\",\"url\":\"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/181801/1/Rise_Scenario_Issue.mp4\"}"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Staff","color":"00AEEF","icon":null,"rankStyle":"FILLED"},"User:user:1227187":{"__typename":"User","id":"user:1227187","uid":1227187,"login":"LucianaPiazza","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-05-09T06:53:02.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://api.articulate.com/id/v1/avatars/aid%7Cc33a8e18-a163-443b-9370-806607abded4"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:rwgqn69235/user:1227187"},"ModerationData:moderation_data:898210":{"__typename":"ModerationData","id":"moderation_data:898210","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:898210":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1227187"},"id":"message:898210","revisionNum":1,"uid":898210,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"parent":{"__ref":"ForumTopicMessage:message:898208"},"conversation":{"__ref":"Conversation:conversation:898208"},"subject":"Re: Rise Scenario Text Overwriting Itself - Help!","moderationData":{"__ref":"ModerationData:moderation_data:898210"},"body":"

Hi Tom, 

\n

Thanks so much for reaching out! I see that you've opened a support case and that you're working with my colleague Cleober. You're in great hands! 

\n

We'll continue the conversation over in your case! We appreciate your patience. 

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I just submitted a ticket for the exact same thing - is there a fix, or should I just wait on the ticket? Thanks!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"117","kudosSumWeight":0,"postTime":"2024-08-13T13:28:23.000-07:00","lastPublishTime":"2024-08-13T13:28:23.000-07:00","metrics":{"__typename":"MessageMetrics","views":17},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:connect/community:rwgqn69235board:discuss/message:898208/message:898211","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDM5OjF8aW50LDg5ODIxMiw4OTgyMTI","node":{"__ref":"ForumReplyMessage:message:898212"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:898212":{"__typename":"ModerationData","id":"moderation_data:898212","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:898212":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:419428"},"id":"message:898212","revisionNum":1,"uid":898212,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"parent":{"__ref":"ForumReplyMessage:message:898211"},"conversation":{"__ref":"Conversation:conversation:898208"},"subject":"Re: Rise Scenario Text Overwriting Itself - Help!","moderationData":{"__ref":"ModerationData:moderation_data:898212"},"body":"

Hello Tom and HSEWI, 

\n

Wanted to let you know that the bug causing this issue has been resolved! Thank you for bringing this up.

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Hi, we are having the same issue with the scenario blocks today. Is there a way to fix this?

Thanks!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"105","kudosSumWeight":0,"postTime":"2025-02-24T05:03:36.027-08:00","lastPublishTime":"2025-02-24T05:03:36.027-08:00","metrics":{"__typename":"MessageMetrics","views":19},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:connect/community:rwgqn69235board:discuss/message:898208/message:1217781","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDM5OjF8aW50LDEyMTc4NzEsMTIxNzg3MQ","node":{"__ref":"ForumReplyMessage:message:1217871"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1217871":{"__typename":"ModerationData","id":"moderation_data:1217871","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1217871":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:660707"},"id":"message:1217871","revisionNum":1,"uid":1217871,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"parent":{"__ref":"ForumReplyMessage:message:1217781"},"conversation":{"__ref":"Conversation:conversation:898208"},"subject":"Re: Rise Scenario Text Overwriting Itself - Help!","moderationData":{"__ref":"ModerationData:moderation_data:1217871"},"body":"

Hi Laragh-Two2,

\n

I'm happy to help!

\n

The issue Tom described has since been fixed. To narrow down the issue, I have a few troubleshooting questions:

\n\n

If the issue persists, it'd be helpful to look at your course. You can share a copy with our team through a support case, and we'll delete it from our systems once troubleshooting is complete!

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