Forum Discussion
Rise Storyline Block import Stuck in Processing
Hi there,
I am having trouble with a couple of Storyline's blocks published in Rise, which are stuck in processing (here I attach a screenshot).
I've been triyng for a few days already, publigh...
Hi Alba! So sorry to hear that Rise gets stuck in processing when you add some of your Storyline blocks. Thank you for sharing the screenshot.
Please try the following:
-Please check if you are using a supported browser and that your browser is updated. Once updated, restart your browser and try adding the Storyline block again. Does the issue persist?
-Try other supported browsers and check if you are still getting the issue. This will check if the issue is browser-specific.
-Please access Rise in Incognito or InPrivate window (Windows: Press Ctrl + Shift + n. Mac: Press ⌘ + Shift + n) Do you still get the same issue when in Incognito?
-Restart your computer.
-Clear your cache to see if it will resolve the issue.
Let me know if any of these tips work!