Forum Discussion

ChiP's avatar
ChiP
Community Member
2 years ago

RISE Texte labels import not working ?

Hello, I tried to import an xlf translation for the text label in RISE but it is not working. Even when I try again by exporting and then importing (no modification) an existing personalised text l...
rise 360
JoseTansengco's avatar
JoseTansengco
Staff
2 years ago

Hello Chi PHAN,

Happy to help!

Translated labels will only be visible if you preview or publish your translated Rise 360 course. Can I ask if you've tried previewing or publishing your translated course to see if the process worked? If you have, please open a case with our support team here so we can take a closer look at your Rise 360 course and translation file to see what's happening. 

  • ChiP's avatar
    ChiP
    Community Member
    2 years ago
    Jose Tansengco

    Hello Chi PHAN,

    Happy to help!

    Translated labels will only be visible if you preview or publish your translated Rise 360 course. Can I ask if you've tried previewing or publishing your translated course to see if the process worked? If you have, please open a case with our support team here so we can take a closer look at your Rise 360 course and translation file to see what's happening. 

    Hello Jose. Thank you for you answer. I tried previewing and it doesn't work. The text would stay in English. I  will open a case.

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      2 years ago

      Hi Chi PHAN!

      Thanks for following up and sharing the feedback!

      Smart move on opening a support case! I see that you're working with my colleague Johnrey. We can continue the conversation through your case to keep all information in one spot.

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