Forum Discussion
Rise: Video Thumbnail
This has been on the requested feature list for 7 years per the KB articles I skimmed today looking for a solution. I put my video into premiere pro and gave it a poster frame which I can see in my folder. When I put the video in Rise, it isn't showing the poster frame. Oddly, I have some videos where I can get it to show, but I've clicked so may buttons in a fury of work in the past 40 minutes trying to solve this problem that I cannot see any reason why it would not show. My timeline has a photo, voiceover (0-7 sec), then video which auto plays (for 12 seconds), and a final frame still image so I can have the voiceover say one final thought. In the poster frame area I selected photo and uploaded a specific image. I am not using "first frame" to set the poster. It is blank in my Rise video frame.
Hi PaulaOBrien-73b!
Thank you for checking in on this!
I understand a built-in feature for customizing video thumbnails in Rise 360 would improve your authoring experience. I've included your voice in the feature request!
Also, I'm sorry to hear that you're struggling with the workaround method of using Adobe Premiere Pro to achieve a similar design. Are you saying that even when adding a thumbnail in Premiere Pro, it is still not showing up when the video is uploaded to Rise 360? That shouldn't be happening, and it would be helpful to see a copy of the video file that's giving you trouble. Do you mind sharing that here in the discussion or privately through a support case, so we can test it on our end?
In the meantime, I'd like to highlight the capabilities of Replay 360 which allowed me to easily add a still image as the initial frame, before my video.
Here's how it looks after uploaded to a Rise 360 Video Block, and published to Review 360.
Looking forward to hearing from you!