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HeatherJohns115's avatar
HeatherJohns115
Community Member
6 months ago

Rise360 completion tracking not working with SuccessFactors

Hi. 

My organisation uses SuccessFactors as the LMS.

Completion tracking is set to be based on percent complete, but the LMS is tracking based on first quiz result.

Set up:

  • quiz with multiple attempts
  • 80% pass requirement
  • pass required to progress to the next lesson
  • complete/incomplete tracking

Issue:

  • result from first quiz attempt sent to LMS
  • when a learner fails on the first attempt but passes on the second attempt the LMS is recording the course as failed

Has anyone come up against this problem? 

 

Rise 360

4 Replies

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  • HeatherJohns115's avatar
    HeatherJohns115
    Community Member
    6 months ago

    Hi Jörg 

    Thank you for replying.

    The issue is that I do not want to track by the quiz result. 

    I want to track by completion.

    Rise is sending the quiz grade to the LMS even though I've set tracking to be by completion. 

    We don't want to save the quiz score - just completion of the module.

    Have you run into that before?

    Thanks

    Heather

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      6 months ago

      Hi Heather!

      Sorry to hear quiz tracking from your Rise lesson isn't being reported correctly by your LMS. Glad to see Jorg has been helping you!

      Have you had a chance to test the Rise lesson with SCORM Cloud? It's a virtual LMS environment we use to determine if an issue lies with a project file or the LMS itself. If you test your Rise lesson in SCORM Cloud, and the quiz tracking works as expected, then the issue is likely LMS-based.

      If you still see the same behavior in SCORM Cloud, or if you need our help testing, please open a support case, so we can take a closer look at your project.

  • HeatherJohns115's avatar
    HeatherJohns115
    Community Member
    6 months ago

    Hi Steven

    Thanks for the reply.

    The problem that I don't want the quiz result reported to the LMS.

    I want tracking by completion only (see attached for settings).

    Testing in SCORM Cloud shows the completion tracking is working. 

    BUT, when uploaded to the LMS it is reporting the quiz result.

    I'll check the SuccessFactors content item settings and post if I'm able to resolve the issue.

    Thanks
    Heather 

     

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    6 months ago

    Hi Heather, 

    Thanks for sharing that clarification!

    We appreciate you sharing any updates in the future. I'm sure it will be helpful to folks who utilize SuccessFactors. 

    Have a great start to your day and happy developing! 

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