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ReneeShaheen's avatar
ReneeShaheen
Community Member
4 years ago

Rise360 Course not loading into LMS

Hi there I've had a look through the threads to see if I could troubleshoot my issue of a Rise360 course not loading into our LMS.  I don't get a detailed message, just that it has 'failed'. The...
rise 360
KarlMuller's avatar
KarlMuller
Community Member
4 years ago

Hi Renee,

One of the common reasons for a SCORM file upload to fail, is that it exceeds the size limitations of the LMS.

How does the size of the failed ZIP file compare to SCORM files that uploaded successfully? Are there major file size differences?

Another common reason is the use of special characters (even spaces) in video or other asset files names.

  • ReneeShaheen's avatar
    ReneeShaheen
    Community Member
    4 years ago

    Hey Karl

    Thanks for your reply.  The file size isn't larger than others that I have uploaded previously, so I don't think that is the issue.

    Ahh, I hadn't thought of the video file names, as these are edits of a much larger video file, so that could well be causing the issue.  I will rename them and see if that makes a difference..

    Thanks for you suggestions. :)

  • ReneeShaheen's avatar
    ReneeShaheen
    Community Member
    4 years ago

    Thanks again Karl.  I've renamed all the video's and reloaded them, however it is still failing.  I'm beginning to think it might be a size issue, as it is quite a large file, and when I checked it is larger than other modules I've loaded.