Forum Discussion

HeatherKlein-10's avatar
HeatherKlein-10
Community Member
4 years ago

RISE360 not resuming where left off

Hello! I'm hosting a RISE360 course in an LMS but learners are not able to resume where they left off with their progress intact.  When they go back into the LMS and access the activity they have ...
rise 360
HeatherKlein-10's avatar
HeatherKlein-10
Community Member
3 years ago

Hi Chino.  Thank you for responding.  Yes - we also tried SCORM 2004 3rd edition and progress does not resume in Brightspace.  For some reason, every time the user leaves Rise and then goes back in, they have to start all over again.  

  • GrenForonda's avatar
    GrenForonda
    Staff
    3 years ago

    Hi Heather! Sorry to hear the issue persists even when the Rise course is published as SCORM 2004 3rd Edition.

    Does your LMS (Brightspace) require you to identify the launch file when uploading and setting up the course in the LMS server? If yes, make sure to point to indexapi.html under the scormdriver folder.

    In addition, to troubleshoot further, we recommend testing this Rise course in a test LMS server, SCORM Cloud. Here's how:

    If Rise courses resume properly in SCORM Cloud, this suggests that the content is working properly. We recommend reaching out to your LMS (Brightspace) admin to help troubleshoot the issue further, such as checking some settings for the course or the LMS server.

    Hope this helps, and please do let us know if you have further questions.